Why does my iPhone keep losing public WiFi networks?

If I'm at home, or at a friend's house, once logged on to WiFi my iPhone stays logged on. It doesn't matter if the iPhone has gone to sleep, when woken it is still logged on. However, if I'm on a public WiFi -- in a hotel or a shop for example -- when the iPhone wakes up, I often have to go through the log-on process all over again. I use a VPN but that is not the problem: disconnecting the VPN makes no difference -- I still have to log-on again if the iPhone has gone to sleep since the previous session. Is this because of an iPhone setting? Or is it a property of the WiFi networks?

iPhone 13 mini

Posted on May 6, 2023 2:22 AM

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Question marked as Top-ranking reply

Posted on May 9, 2023 2:14 PM

Thanks for reaching out Neville Goodman1,


It sounds like you're having some trouble using public Wi-Fi compared to when you are using your own private networks. We can help.


What you might be running into is a captive network that is requiring you to connect manually. Checkout these steps to Use captive Wi-Fi networks on your iPhone or iPad.


Hope that helps.


Take care.

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3 replies
Question marked as Top-ranking reply

May 9, 2023 2:14 PM in response to Neville Goodman1

Thanks for reaching out Neville Goodman1,


It sounds like you're having some trouble using public Wi-Fi compared to when you are using your own private networks. We can help.


What you might be running into is a captive network that is requiring you to connect manually. Checkout these steps to Use captive Wi-Fi networks on your iPhone or iPad.


Hope that helps.


Take care.

May 10, 2023 8:19 AM in response to Neville Goodman1

Hey Neville Goodman1,


That is because you’re using captive Wi-Fi networks and isn’t unexpected, as they often times require additional authentication. If you have further questions about why this particular captive network is requiring this, you’ll want to ask the network administrator or whoever manages the network at that location.


We hope this helps out.


Take care!

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Why does my iPhone keep losing public WiFi networks?

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