I got a free iPad air 2 that was broken a few years back. I had tryed get it to work, but 3utools reported it was in dfu mode. I did what it told me to exit dfu mode, but the iPad just restarted. There is no image on the sreen, even when the battery is dead. I have tryed using recovery in iTunes and 3utools. iTunes gave error 4013. 3uTools says unable to switch from dfu mode to recovery mode. Any help is appreciated!
iPad Air 2
Ensure that the iPad has been charged. Then, while still connected to the Power Adapter, attempt a forced-restart:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the iPad does not restart, it will need to be restored:
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Genius Bar Reservation and Apple Support Options - Apple
Ensure that the iPad has been charged. Then, while still connected to the Power Adapter, attempt a forced-restart:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the iPad does not restart, it will need to be restored:
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Genius Bar Reservation and Apple Support Options - Apple
iPad Air 2 stuck in dfu mode
