AppleTV network unavailable

Same thing is happing to me with the AppleTV+ app on all my devices, including iPhone, iPad, and Apple TV 4K. I read that I need to change my DNS to my ISP versus using the "Automatic" setting on my Google Wifi.

I have never had this problem before using the AppleTV+ app, and now I need to spend hours trying to figure out a way to get it to work.

We pay $6.99/mo for TV+ for Apple to tell me it will not work with the way my home network is set up, when literally every other app works perfectly fine. Unacceptable.

There’s no clearing cache on my TVs. Ended up having to AirPlay from my phone until it gets fixed

We are having the same network unavailable problem with our Apple tv app on our Sony tv. I called Apple support and they said they’ve heard of people having the issue, but we had no luck fixing it. Frustrating as our tv is hooked up via Ethernet and all other streaming services work fine. Support suggested uninstalling the app on another device and logging back in. I’ll have to try that later when I have time.

Have you figured out a fix to this issue yet? I am experiencing the same error on my Vizio and Roku smart TVs currently. No amount of troubleshooting will fix the issue. Let me know!

I don’t have the ability to do that on my Vizio smart tv. I can’t even get to the Apple TV settings because the app launches to the error and nothing else 😩

Hi

If the issue persist, then please contact the Apple Support staff for further assistance.

i have been having issues on my Roku devise using Apple TV . All programs and movies say not available in my religion all of a sudden. I’ve deleted the app and my data restarted it and did the trouble shooting check. Nothing works.

I am also having a similar issue. Every show plays for about a min and then I get a message saying the video is not available at this time. I am using a Fire Stick and have made sure everything is up to date and cleared cache, reset the app and restarted everything. All other apps work just fine so it has to be something with Apple and third party streaming systems

I'm having the same issue. I'm using a Fire stick 4k. This started happening yesterday. Everything I try to play on Apple TV plays for about a minute then I get the error that the video is unavailable. Every other streaming app on my Fire Stick plays without issue, Disney+, MAX, Hulu etc. I've cleared the cache, uninstalled, changed networks and nothing seems to work. This must be on Apple's end.

Same issue :( on a Roku tv. Signed out and back in. Unplugged HDMI and replugged, cleared cache, made sure no update was needed… it will only play the show previews, recaps but when it’s time for an episode to begin it says Apple TV is unable to play.

Frustrating

I am experiencing this same thing on my LG TV where the app worked a few days ago and now it is constantly giving the "Network Unavailable" message despite the fact that my internet and my network are just fine. None of the canned response "fixes" work at all. This is pretty pathetic.

I have spent a ton of money buying movies for my own collection. Now I can't watch a movie all the way through without having to close and reopen, restart, reset .... on and on. This is ridiculous. All my other services (Netflix, YouTube, Hulu, Amazon) work just fine and don't report availability issues. My internet connection is fine. The problem is with your app and it would be terrific if you all (Apple) would fix it! Sorry. This is a new issue for me and it is very frustrating to have a collection of almost 3000 movies ... none of which I can watch and enjoy without this issue coming up.

I’ve been having this same issue.

At first I wasn’t able to watch certain shows/movies, but was able to watch others. Then last night, I really wanted to watch a certain show that wasn’t working…so after an update & restart had no effect, I deleted & reinstalled the app.

Now, from the very beginning, when I click the “sign in or sign up” option, it just buffers forever. So I don’t think it has anything to do with my specific Apple + account…since the trouble starts before I even sign in.

I’ve seen your response on several different threads with ppl having this type of issue, & after trying all the usual things, I’ve come to believe it does have something to do with my Spectrum router & Apple TV +.

I haven’t customized anything, at least not on purpose…(I’m not tech savvy AT ALL), I don’t even really know what a router is/does.

So my question is, how do I verify whether or not the ports Apple services like to use are being blocked? Is that something I look up in settings, or do I need to call Spectrum?

Idk what DNS or ISP means in the slightest, so I just have to hope it doesn’t have to do with those things.

If I didn’t want to watch Monarch so badly I’d have already deleted the app & service altogether. Lol

Hi

i have spent hours trying to get into Apple TV +. The sign in system is so confusing and does not seem compatible with my Samsung tv. One minute my sign in and password are accepted and another time it is not. Are ‘sign in’ and Apple id different things ? I have signed up for Apple TV plus subscription but am likely to cancel it any time now.