iPhone data recovery issue

Aaron-47 Said:

"ok thank you very much. I'll be sure to let it be known if that work"

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You are welcome.

Is the iPhone Locked?

If the iPhone is locked, then that is a whole different scenario. So, read the following, if the iPhone is locked:

Troubleshooting a Locked iPhone:

Your iPhone is locked. So, get this serviced.

Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.

Aaron-47 Said:

"iPhone data recovery issue: [...]it goes dark and then the apple logo pops up on the screen. Her pictures come on the phone. And now her passcode isn't working . What can we do"

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You Need to Reset the Passcode:

Use this Link: If you forgot your iPhone passcode - Apple Support

Aaron-47 Said:

"iPhone data recovery issue: Just to confirm we can use that link that you shared if we have forgotten the passcode, is that correct?"

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Yes.