new opperating system and apple or someone pretending to apple tried to hack me and turned face id of
new opperating system ? and why did they try to hack me and turn my face id off and can someone help me secure it
iPhone XS Max, 16
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Face ID
If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro
If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.
Security
Nobody is trying to hack your iPhone. If Face ID doesn't work, you still have the passcode to protect your device.
Regards
Giulio