iPhone iOS update switched passcode from 4 to 6 digits

My mom recently switched from iPhone 7 to iPhone 13. I set the phone up for her and at the time, just 3 weeks ago, it allowed her to keep her 4 digit passcode, along with all of her other settings etc. I thought it was a bit strange that it didn’t force her to update to a 6 digit passcode, but didn’t worry about it because it would be easier for her to remember her old 4 digit passcode. Today she called me and said her phone now requires 6 digits for her to unlock her phone…. However, after what I assume is a software update…. She wasn’t asked to set up a 6 digit passcode, but she now has one and we can’t get into the phone. Is this a glitch? Is there a default 6 digit passcode we can use? Is there anyway for us to get into the phone without restoring it? As it will be incredibly difficult for me to do that or walk her through that process of recovery mode/ restoring.


Thank you in advance.

iPhone 13 mini

Posted on May 9, 2023 10:09 PM

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Question marked as Top-ranking reply

Posted on May 12, 2023 9:18 AM

Hello desireaz,


Based on what you've described it will be necessary to restore to remove the associated passcode. This process is outlined here: If you forgot your iPhone passcode - Apple Support


You can select the type of passcode you'd like to use from the available options of a four-digit numeric code, a custom numeric code, or a custom alphanumeric code. This choice will not change without user input: Use a passcode with your iPhone, iPad, or iPod touch - Apple Support


Regards.

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Question marked as Top-ranking reply

May 12, 2023 9:18 AM in response to desireaz

Hello desireaz,


Based on what you've described it will be necessary to restore to remove the associated passcode. This process is outlined here: If you forgot your iPhone passcode - Apple Support


You can select the type of passcode you'd like to use from the available options of a four-digit numeric code, a custom numeric code, or a custom alphanumeric code. This choice will not change without user input: Use a passcode with your iPhone, iPad, or iPod touch - Apple Support


Regards.

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iPhone iOS update switched passcode from 4 to 6 digits

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