iphone 14 pro max catastrophic failure

The photos starting with E have always existed, they are the edited versions of the original photos. While on the phone, you don't see the different versions, only when you connect the phone to the PC. So if you don't copy the E versions, you copy the unedited photos.

I have had the problem with copying photos from the iPhone to the PC (catastrophic failure) for a long time. It became worse with every new iPhone, and now with the 14 it is a nightmare. It surely is an Apple bug which is obviously not recognised by Apple.

P.S. The E versions do not cause the catastrophic failures. I also get the failures when I only copy unedited IMG photos (without the E before the number.

The only way to get around it is to continue copying from the number which obviously caused the catastrophic failure. You see which one it is because you don't see the photo but only the icon, and it's the last copied photo (which, of course, is not copied because it causes the catastrophic failure). But the system keeps crashing, you have to restart the process multiple times until you run out of patience.

Probably copying the photos from iCloud is the safest bet - but much slower compared to copying them directly from the phone... if it works! LOL Which it doesn't! LOL (LOL - but not really funny but a catastrophic software failure by Apple)

Hey isleofdreams,

Thanks for those details. If not wanting to use iCloud to automatically manage this process, we want to make sure you’re using the proper steps to manually import your photos to your Windows PC. For help, check out these steps:

Import to your Windows PC

You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:

1. Update to the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.

2. Connect your iPhone or iPad to your PC with a USB cable.

3. If asked, unlock your iOS or iPadOS device using your passcode.

4. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.

Then, visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10.

If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone or iPad before you import to your PC.

When you import videos from your iOS or iPadOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.

If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10, try these steps:

1. On your iOS or iPadOS device, open the Settings app.

2. Tap Camera, then tap Formats.

3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.

This is outlined further here: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support

We hope this helps out.

Take care!

Correction:

Regarding the photo size, I have done more testing. If you just download from iCloud, you get the .HEIC format - which gives about the original size. If you want to use the pic for other purposes, .HEIC is usually not accepted, so you have to transform each pic into .jpeg - a huge job. If you choose "other download options", you can choose the most compatible format - which is .jpeg - but this compresses the pic to a much smaller size.

Hey there isleofdreams,

The first thing we wanted to make you aware of is that you can use also iCloud to sync photos from your iPhone with your Windows PC without ever needing to physically connect them together. If that sounds like something you'd be interested in, here are the steps to set up iCloud Photos on both devices: Set up and use iCloud Photos

Moving forward with troubleshooting, we'd like to help by learning more about what's happening, along with ruling out some possible causes:

1. You mentioned that you recently purchased it, but was there a time when your iPhone synced photos to your Windows PC without any issues? If yes, let us know when this first began to occur.
2. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone We also recommend trying one of your Windows PC.
3. We also recommend making sure you have the latest Microsoft updates installed for Windows, but the latest for your iPhone model is iOS 16.4.1(a). You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.

Cheers!

Hi David,

I'm experiencing the same issue. What did you do to resolve the issue?

Regards

Steven

Thanks David,

Unfortunately I'm also seeing the base IMG .JPG files failing to copy (pasted in a 0 Kb in size) and the subsequent "E" version of these files causing the catastrophic error.

Thanks for the reply

Steven

The photos starting with E have always existed, they are the edited versions of the original photos. While on the phone, you don't see the different versions, only when you connect the phone to the PC. So if you don't copy the E versions, you copy the unedited photos.

I have had the problem with copying photos from the iPhone to the PC (catastrophic failure) for a long time. It became worse with every new iPhone, and now with the 14 it is a nightmare. It surely is an Apple bug which is obviously not recognised by Apple.

P.S. The E versions do not cause the catastrophic failures. I also get the failures when I only copy unedited IMG photos (without the E before the number.

The only way to get around it is to continue copying from the number which obviously caused the catastrophic failure. You see which one it is because you don't see the photo but only the icon, and it's the last copied photo (which, of course, is not copied because it causes the catastrophic failure). But the system keeps crashing, you have to restart the process multiple times until you run out of patience.

Probably copying the photos from iCloud is the safest bet - but much slower compared to copying them directly from the phone... But then you get them in .HEIC format and one tenth of the original size, as I have just seen! This is not an option!!!

I would say this is a catastrophic Apple failure.

Hi @isleofdreams. Could you say how did you manage to resolve the issue? I still cannot copy over the photos without using iCloud or importing first to one drive.