Facetime
I can’t see the other person on FaceTime. But they can see me.
User profile for user:
Matthew_J5
User level:
Community Specialist
Hello Harmony_Monet,
Thank you for posting to Apple Support Communities.
We understand you're having an issue with FaceTime. If you're having a difficulty seeing them, make sure they're on a fast Wi-Fi or cellular connection. We also recommend ensuring that both devices are up-to-date with software.
There are other recommendations for other things to check in this article. Take a look beginning at the section titled "Use a fast connection to avoid sound quality issues with FaceTime" -- If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
That should help. Let us know if you have any questions.
Take care.