How to ask for a subscription refund when Apple ID does not show any record of it?

When I clicked your link Nebula was not in the active nor inactive section of my subscriptions, because of the fact that I never agreed to a subscription, however they still tried to charge my card. I checked this myself when i was charged by going to my name in settings and then the subscription section. If I never had my card locked I would have also been charged the $19 as well. This app is a scam and they are trying to charge ppl’s card information unknowingly. This makes me feel like my info was accessed by them somehow without my consent…

I was able to get a refund immediately after sending a request through this site:

https://help.answers-365http://help.answers-365.co

more details described in this article: https://help.answers-365.com/hc/en-us/articles/8640706242321-How-can-i-receive-the-refund-for-Nebula-WEB-services

you have to give the following info:

Contact Nebula Support:

Reach out to our dedicated support team at http://help.answers-365.com using the "Submit a request" button located in the top right corner. Provide them with:

• A detailed description of your case.
• Your name on AskNebula.
• Your birth details:
  • Date of birth (please use the format YYYY-MM-DD).
  • Place of birth (City, Country).
  • Time of birth.
• Date of your order.
• Relevant screenshots (e.g., of the payment, error messages, etc)

Good luck everyone! It’s very annoying that they are taking small money this way! :-(

If you downloaded the app, it activates a free trial automatically which will renew into a paid subscription. You agree to this by downloading the app.

You can cancel the subscription however, and request a refund for it.

click here ➜ If you want to cancel a subscription from Apple - Apple Support

then here to request the refund ➜ Contact Apple Support to request a refund

Next time, make sure you cancel and free trials of apps you download if you don't want them renewing into laid subscriptions.

madisonnn_jf wrote:

When I clicked your link Nebula was not in the active nor inactive section of my subscriptions,

Then how do you know you were being charged by Nebula?

If its not there, then there's no way to know what a charge is for.

If the charge appears directly as being form Nebula on your statement, then you subscribed directly with them and not through your Apple ID or the App Store. As such, you would need to cancel the subscription directly with them. Apple and your Apple ID would have nothing to do with that.

because of the fact that I never agreed to a subscription, however they still tried to charge my card.

You had to activate the subscription at some point. Even if you were not aware of it. Contact Nebula directly and find out, since its not in your subscriptions list through Apple.

I checked this myself when i was charged by going to my name in settings and then the subscription section.

But you just said it was not there. How did you check this then?

If I never had my card locked I would have also been charged the $19 as well. This app is a scam and they are trying to charge ppl’s card information unknowingly. This makes me feel like my info was accessed by them somehow without my consent…

Again, if the subscription does not appear in your subscription list, then either you subscribed directly with Nebula or through a different platform. At that point, Apple and your Apple ID would not be involved in any of it.

my bank immediately sent me a text asking if this transaction was me

because this is a scam!!! you do not sign up for a free trial when you

download the app they’re stealing ppl’s information.

When downloading the App from the App Store, you do sign up for and allow a free trial which renews into a paid subscription. This is not a scam, its the way most subscription based apps work in the app store.

You should read the App's description before downloading, you will be subscribed to what you are agreeing to

Blocking the charge directly through your bank, will simply lead to your Apple account being blocked and you being unable to access the App Store or iTunes store and any of there services until you resolve the pending payment. This is the worst suggestion you can have. You should only go through your bank and block the charge when all other options have been exhausted.

Cancel the subscription if it exists on your Apple ID. If it does not, then you did not subscribe through Apple's platform, and you can do whatever you want.

I did not download the Nebula app and I did not sign up for a "free trial" but I did complete a questionnaire where they were supposed to email me results of the questionnaire. I never received the results of the questionnaire and somehow, just having my email, they accessed the card on my Apply Pay account. I honestly have no idea how they did it but they also set up an automatic "subscription" withdrawal via PayPal since my Apple Pay and PayPal accounts use the same card. Presently canceling my bank card as that seems to be the only recourse. Scary stuff people. FIRST red flag - the company is registered out of Cyprus. BTW, in PayPal, Nebula is listed as "Obrio Limited."

I was charged through my Apple Cash $19.00 for a subscription that I did not authorize nor is not attached to my phone. Yes, I did check my subscriptions from my Apple ID. I also never downloaded the app. I did "Report and Issue" with Apple Cash and indicated that I never authorized the payment. I also did some research on the Nebula website about cancellations and found that when I entered my email address (I checked all of my email addresses), one of them was linked to Nebula and stated that I was on the "hook" for $19.00 every 2 weeks. I recommend anyone with this issue visit the following pages:

Hope this helps.

-KMF

[Edited by Moderator]

Has anyone been successful in getting a refund for any of these charges from nebula?

I think if you have trouble canceling the subscription, you should contact their customer support, and they will take it from here. I didn’t really have any issue wih Nebula, I use the app and I’m happy with it 👍

If you want a refund, contact nebula’s support team, it’s easy to find their contact info on their website. I don’t really know what is this about tho, I didn’t have any issue with them personally. But I get it, things happen. Click on ‘Help’ chat on their site mb, this should get you where you need.

I signed up for a free trial and didn’t have any problem canceling it. I really like the app! You’ll get a kick out of it if you’re into astrology and horoscopes for sure. I think it’s quite easy to navigate, everything is where you’d expect it to be, and it looks pretty too.

Maybe visit their FAQ section on the main website Ask Nebula? 🤔 There should be an answer to this problem. I had a minor issue recently, and this section helped! 🙌

I went onto the nebula website and was able to contact there customer support. They replied via email and after some negotiations I was able to secure a refund.

They will try to justify these charges and explain why they took them but if you stay adamant that you didn’t authorise this and they have been take in error you should get a refund. They tried to offer me 50% back at first but I refused and eventually got it all.

here’s the link to “cancel” this soo called thing we’ve all signed up to apparently when I know I have not!

https://help.answers-365.com/hc/en-us/articles/4403869263249-How-can-I-cancel-my-Nebula-WEB-subscription-

They said they would charge me $1.00 and billed me 19. Filed a complaint with Apple

Same story.. never downloaded the app.

After the “astrology test” I never got the email.. They took 100 euros before I realised what’s going on. My bank said they cant do anything, because its an internet purchase, not a bank transfer.. I had to cancel my card as well..