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The app nebula took me $19 out of my bank account and I didn’t do the trial or signed up for a subscription and my Apple ID does not show and record of it but my bank account shows it was taken out. What do I need to do to get a refund?
[Re-Titled by Moderator]
iPhone 7 Plus, iOS 15
When I clicked your link Nebula was not in the active nor inactive section of my subscriptions, because of the fact that I never agreed to a subscription, however they still tried to charge my card. I checked this myself when i was charged by going to my name in settings and then the subscription section. If I never had my card locked I would have also been charged the $19 as well. This app is a scam and they are trying to charge ppl’s card information unknowingly. This makes me feel like my info was accessed by them somehow without my consent…
If your case is the same as others, then you most likely did not make the purchase from the app where Apple can give you a refund. As others have noted, they clicked a link in an email or advertisement on a webpage or service such as Facebook. This directed them to the Nebula website where they are charging you directly where the purchase is not managed by Apple and must be resolved like any other purchase. Start by dealing with he website directly as other user have had access, and if you get no resolution, then you will need to dispute the charge with the bank of the payment method used.
This is so wrong they take$19 out of my bank account I want a full refund
i didn’t download the Nebulas app i just completed the questions and they took money from my account
There was 19$ taken off my card and I don’t even have a subscription I need it back
ScammedbyAskNebula wrote:
Has anyone figured out how to refund this scam and block all charges going forward?
Since the subscription was not made with an in-app purchases using the app, you will need to deal directly with Nebula or your credit card company. If you have no luck with Nebula, then you will need to dispute the charge with your Credit Card. Your Credit Card company will issue you a new card and Nebula will not longer be able to charge that card.
Here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)
1. Sign in to https://reportaproblem.apple.com
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support
you guys have to let your bank know to block all transactions from nebula and they can get your money back by speaking to the merchant of the app. just explain the situation.
my bank immediately sent me a text asking if this transaction was me because this is a scam!!! you do not sign up for a free trial when you download the app they’re stealing ppl’s information.
I have no idea what this company does.
i am not computer savvy and don’t order any kind of service. This is a fraudulent charge and I want all moneys refund immediately.
RAS
Josie1729 wrote:
Nebula keeps taking $19 from my account, even since cancelation in March 2024
That information has been provided for you in this thread. Users who sign up for subscriptions on a website of the app, need to cancel using that same website. Others have been able to resolve this issue with Nebula and if you have tried and unable to resolve the problem, then you will need to dispute the charge with the payment method used.
Since the charge occurred directly from Nebula, you will have to resolve any issues with them or dispute the charge with your bank if they are unwilling to resolve the problem. Apple is only involved when using in-app purchases.
I have the same issue , my apple pay has beem charged by this website 3 times without my permission. 1st time 1 $ , 2nd time 19$ and the 3rd time 39$ .
they are basically scammers and they asked only for 1 $ but once they charge your card they will charged you several more times . Now i blocked my card but it’s too late too . Cuz they already charged me 3 times without my permission. I don’t know how to refund this amount back . I wish apple pay don’t shared the card details to any merchant without authorization.
yass97 wrote:
I have the same issue , my apple pay has beem charged by this website 3 times without my permission. 1st time 1 $ , 2nd time 19$ and the 3rd time 39$ .
they are basically scammers and they asked only for 1 $ but once they charge your card they will charged you several more times . Now i blocked my card but it’s too late too . Cuz they already charged me 3 times without my permission. I don’t know how to refund this amount back . I wish apple pay don’t shared the card details to any merchant without authorization.
It is not Apple Pay that is being charged by the website, it is your card. When you used Apple Pay the first time for the $1 charge, you authorized the merchant to use your card and you also inadvertently signed up to a subscription. From that point on Apple Pay is not being used at all and that contract is between the merchant and your bank. Below are the links to cancel your subscription with Nebula and there is also information about their refund policy. You can also dispute the charges with your bank, since they are the ones that approved them.
You do realize that the person you replied to posted that over a year ago, right? I’m sure they’ve resolved their refund issue in the last 15 months or so. It’s always a best practice to review the date of the post you're replying to before posting. 😀
Have you used the provided links already?
https://appnebula.co/cancel-subscription
Otherwise, you will need to contact the bank of your payment method, since they are the one's that approved the transaction.
How to ask for a subscription refund when Apple ID does not show any record of it?
