How to ask for a subscription refund when Apple ID does not show any record of it?

When I clicked your link Nebula was not in the active nor inactive section of my subscriptions, because of the fact that I never agreed to a subscription, however they still tried to charge my card. I checked this myself when i was charged by going to my name in settings and then the subscription section. If I never had my card locked I would have also been charged the $19 as well. This app is a scam and they are trying to charge ppl’s card information unknowingly. This makes me feel like my info was accessed by them somehow without my consent…

Same story.. never downloaded the app.

After the “astrology test” I never got the email.. They took 100 euros before I realised what’s going on. My bank said they cant do anything, because its an internet purchase, not a bank transfer.. I had to cancel my card as well..

Hi Kafael, I had the same issue with them and I followed the steps you provided, very useful. :) Have you received any email confirmation that your submission was received? It appeared it worked when I submitted it, but was expecting an email too. Thanks!

Nebula horoscope is one of the most horrible apps you could ever download. They really ripped me off for no reason I deleted the app the same exact day I downloaded it I don’t understand why they are not trying to refund me which I tried to get a refund three different times, and they are denying a refund to me which is bull if you ask me! As a mother of two children and difficult times this is definitely ridiculous taking peoples money for no apparent reason!

Nebula charged me 27. And change when I clearly clicked on a leave or skip button. Thank goodness my bank caught it. They are investigating and I had to freeze my card so that’s annoying. So yes. This is a scammer. I hope I get my money back

They said they would charge me 1.29 or something ( which they also did) and then charged 27 on tip on a second transaction. My cc only pinged I think because my card was paid to zero balance. They were right on it

thank you TD Bank

I’m being billed a ridiculous amount of $45 dollars repeatedly declined because I will not keep putting money into my Apple Pay account only to have it taken out by this application that I have not signed up for.

it does not appear on my subscriptions.

I’ve emailed the company and have not received any response.

My situation just today is identical. What came of it for you? My husband just got his new card and we updated everything. He is going to flip if this forces his card to be cx’d again. Is there any recourse getting ahold of the company & them stopping or crediting back the charge?

Urgent! Need help! - Fraud - Subject: Urgent: Unauthorized Charge of €39 by Nebula App

Hello everyone,

I hope this message finds you well. I urgently need your advice regarding an issue I’ve encountered with an unauthorized charge from Nebula app.

2 Days ago, a charge of €39 appeared on my Postepay bank card statement, identified as “PAY*APPNEBULA CO NICOSIA.” I want to emphasize that I did not authorize this transaction, nor have I ever subscribed to Nebula’s services. This charge appears to be unauthorized and potentially fraudulent.

I have already contacted Nebula’s customer service requesting an immediate refund of €39, but I am concerned about the next steps. Should I escalate this issue with my bank to dispute the charge? Any guidance or shared experiences would be greatly appreciated.

Thank you for your prompt assistance. M.

Thank you so much this was very helpful.

I had the same problem and they charged 39US without authorization. This website is a scam. I went on the link and cancelled my subscription now. They subscribed me without authorization. I hope this is all I need to do. I am a bit nervous and afraid they withdraw money next month

I have the same issue , my apple pay has beem charged by this website 3 times without my permission. 1st time 1 $ , 2nd time 19$ and the 3rd time 39$ .

they are basically scammers and they asked only for 1 $ but once they charge your card they will charged you several more times . Now i blocked my card but it’s too late too . Cuz they already charged me 3 times without my permission. I don’t know how to refund this amount back . I wish apple pay don’t shared the card details to any merchant without authorization.

You do realize that the person you replied to posted that over a year ago, right? I’m sure they’ve resolved their refund issue in the last 15 months or so. It’s always a best practice to review the date of the post you're replying to before posting. 😀

I signed up for a free trial and didn’t have any problem canceling it. I really like the app! You’ll get a kick out of it if you’re into astrology and horoscopes for sure. I think it’s quite easy to navigate, everything is where you’d expect it to be, and it looks pretty too.

This is so wrong they take$19 out of my bank account I want a full refund

Sunnyday4u— wrote:

This is so wrong they take$19 out of my bank account I want a full refund

Then follow the steps outlined above and request a refund. Make sure you cancel the subscription first.