How to ask for a subscription refund when Apple ID does not show any record of it?

Did Nebula recognize the charge or did they not find the subscription either?

Some fraudsters set up fake merchant accounts and create a charge identification for invoices that has the name of a large global company like Apple, Google, Amazon, Microsoft etc. So, when the charges come through they collect the funds.

How is Apple involved?

manuela1980 wrote:

Urgent! Need help! - Fraud - Subject: Urgent: Unauthorized Charge of €39 by Nebula App

Hello everyone,

I hope this message finds you well. I urgently need your advice regarding an issue I’ve encountered with an unauthorized charge from Nebula app.

2 Days ago, a charge of €39 appeared on my Postepay bank card statement, identified as “PAY*APPNEBULA CO NICOSIA.” I want to emphasize that I did not authorize this transaction, nor have I ever subscribed to Nebula’s services. This charge appears to be unauthorized and potentially fraudulent.

I have already contacted Nebula’s customer service requesting an immediate refund of €39, but I am concerned about the next steps. Should I escalate this issue with my bank to dispute the charge? Any guidance or shared experiences would be greatly appreciated.

Thank you for your prompt assistance. M.

Since it appears as coming from Nebula directly, Apple is not involved in it in any way. Apple cannot provide any next steps. This is between you, Nebula and your Bank.

If you Nebula confirms cancellation, then its fine. Otherwise, you would need contact your bank and have them block any further chargers from Nebula.

This has nothing to do with Apple as has been stated multiple times in the very thread you replied to.

Thank you so much this was very helpful.

I had the same problem and they charged 39US without authorization. This website is a scam. I went on the link and cancelled my subscription now. They subscribed me without authorization. I hope this is all I need to do. I am a bit nervous and afraid they withdraw money next month

It’s possible your card data has been compromised somewhere. It could have been a data breach or when you swiped or used the chip. Have you ever handed your card to a server at a restaurant?

Once the data is stolen it is sold on the Dark Web, with your personal information, over and over. Fraudsters use the information to purchase services and products.

What is the charge for?

unstie wrote:

I signed up for a free trial and didn’t have any problem canceling it. I really like the app! You’ll get a kick out of it if you’re into astrology and horoscopes for sure. I think it’s quite easy to navigate, everything is where you’d expect it to be, and it looks pretty too.

As you can see in the 5 pages of posts here, the users do have a problem with the Nebula app and were signed up for a subscription that they were unaware of. It may have been in the fine print when they chose to get a free reading, but they clearly feel manipulated.

Some even think that it is Apple's fault for allowing the subscription, when Apple is not involved at all and the subscription is made directly with the company. That is why the subscription does not show on your device where it can be easily cancelled by Apple.

Nebula can solve this problem by making clear to the user that they are going to be charged after clicking the link for a free reading and do that without including it in the fine print. A follow up email would also make this action clear and include the link to cancel if they choose to do that. Or instead of manipulating users into a trial subscription using a button to get a free reading, just give them the free reading and then ask them if they want to continue to get readings for a subscription charge.

Sunnyday4u— wrote:

This is so wrong they take$19 out of my bank account I want a full refund

Then follow the steps outlined above and request a refund. Make sure you cancel the subscription first.

Can you help me I want to stop Nebula from taking money out of my bank acciunt

Nebula will not allow me to even sign in???

19 dollars they took 1.00 plus 14.99 plus 49.99 all in about 3 minutes I can’t even sign in to app it says I do NOT have a valid account???

My bank said they cant do that because its an internet purchase, not a bank transfer.. I had to cancel my card :(

Hello. Eventually, did you get refund?

And if we don’t download the App, what do we do ?

Did you get the refund same thing happened to me yesterday I got scammed 102 euro please reply

Hey i have a question what is the name under the transaction for nebula? Idk. i got charged. But idk if its under yolobrothers.inc

Thanks. This helped me retrieve the 39 euros they stole from my bank account!