I didn’t purchase Norton app from you
I did not purchase a norton app from you all
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Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:
About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Avoid scams when you use Apple Cash --> Avoid scams when you use Apple Cash - Apple Support
Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw
If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to verify with the service the message is telling you to use.