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Can't Join Apple Podcasts Connect - 409 Error from API

When I navigate to https://podcastsconnect.apple.com/landing and try to set up my Apple Podcasts account, I get an error after agreeing to the ToS and clicking "Save". I've checked the API responses using Chrome Dev Tools and this is what I get:


GET https://podcastsconnect.apple.com/WebObjects/iTunesConnect.woa/ra/v1/contentProviders
{
  "data": null,
  "messages": {
    "fieldMessages": {
      "$": [
        {
          "type": "error",
          "attributeName": "",
          "messageKey": "unableProcessRequest",
          "messageIndex": null,
          "isGeneric": true,
          "params": {}
        }
      ]
    },
    "error": null,
    "warn": null,
    "info": null
  },
  "statusCode": "409"
}


GET https://podcastsconnect.apple.com/olympus/v1/termsSignatures
{
  "errors" : [ {
    "id" : "97b9680b-27fe-4bfa-80aa-a3b5816ef36d",
    "status" : "409",
    "code" : "STATE_ERROR.TERMS_ALREADY_SIGNED",
    "title" : "This signature is invalid because this or a newer version of this terms type has already been signed.",
    "detail" : "You have already signed version 285391 of termsType PODCASTS_CONNECT"
  } ]
}


I can't contact Apple support either, since when I click on "Contact Us", it redirects me to the landing page because my account is not set up.

Posted on May 13, 2023 5:59 PM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2023 11:22 PM

This has been a problem for some people: as it's internal to Apple I can only offer the following standard advice, which may or may not help. You must have a payment method registered in Apple Music/iTunes: make sure your computer is authorised to play purchases (Apple Music or iTunes menu Account>Authorisations>Authorise this Computer). Then try logging in at https://podcastsconnect.apple.com


For help with the process of creating a podcasting account please see Create Apple Podcasts Connect account - Apple Podcasts for Creators


If this fails I would suggest reporting it Podcasts Support: https://podcastsconnect.apple.com/contact-us , though if you haven't been able to complete the submission you may not be able to access them: in which case the next step is to contact Apple Support: Support


Don't present this as a podcasting problem - they don't handle those and will refer you to Podcasts Support. Present the problem as being the inability to access Podcasts Support. It's also been suggested that getting them to look at your Apple ID may clear matters: do you have a Developer ID? Someone else found that his didn't work and when he created a normal ID it worked.


You may also find Robert Walch's post here useful: can't add my podcast to podcast connect -… - Apple Community


Similar questions

3 replies
Question marked as Top-ranking reply

May 13, 2023 11:22 PM in response to Maloric

This has been a problem for some people: as it's internal to Apple I can only offer the following standard advice, which may or may not help. You must have a payment method registered in Apple Music/iTunes: make sure your computer is authorised to play purchases (Apple Music or iTunes menu Account>Authorisations>Authorise this Computer). Then try logging in at https://podcastsconnect.apple.com


For help with the process of creating a podcasting account please see Create Apple Podcasts Connect account - Apple Podcasts for Creators


If this fails I would suggest reporting it Podcasts Support: https://podcastsconnect.apple.com/contact-us , though if you haven't been able to complete the submission you may not be able to access them: in which case the next step is to contact Apple Support: Support


Don't present this as a podcasting problem - they don't handle those and will refer you to Podcasts Support. Present the problem as being the inability to access Podcasts Support. It's also been suggested that getting them to look at your Apple ID may clear matters: do you have a Developer ID? Someone else found that his didn't work and when he created a normal ID it worked.


You may also find Robert Walch's post here useful: can't add my podcast to podcast connect -… - Apple Community


Can't Join Apple Podcasts Connect - 409 Error from API

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