iTunes error message: We couldn't make your purchases available.

Hi. I recently found another workaround for this issue. On your pc, go to the “Store” tab and then once there click the link for “purchases”. On that screen it will show all purchased items not in your pc/mac library, viewable by selecting the desired media type (movies, music, etc). From here any items on the list can be clicked on and individually be added to your library.

See Use multiple iTunes libraries on PC - Apple Support. Are you able to create a new empty library and access you purchase history with that? Do you have any third party security software that might be interfering with iTunes?

tt2

Potential workaround if another account works is to setup family sharing with a new ID and get the second account to download your past purchases.

tt2

I assume temporarily disabling the third party security software doesn't resolve the issue? Likely not relevant if a separate account worked as expected.

Can you download your purchases using a different computer at a different location and then transfer them to your own computer via a USB drive? Or download to an iOS device and then transfer purchases?

If the account record is broken in the iTunes Store somehow then I don't think anyone here is going to be able to help.

tt2

Purchase sharing (see How to share purchases with your family - Apple Support) allows one user to download unhidden past purchases from another user. This may or may not work for you depending on the way in which your current account is broken, but I am able to access the past purchases of the other members of my family, and they can access mine.

This is a user to user support forum. You will need to talk directly to Apple Support if you want further assistance from them.

tt2

Yes, I noted you had been dealing with this issue for some time. It isn't one that I personally recall seeing before but I don't follow every community.

tt2