I canceled BetterMe App shortly after i subscribing. This was early this year, but they continue to take money from my MasterCard every month. How do I get a refund? How do I get them to stop charging me?
Please help!
[Re-Titled by Moderator]
Hey
everyone
I have
good news BetterMe actually paid me back! It took long and it was nerves
wracking but l got back all 210$.
This is
what I have done:
I
contacted them to thei support e-mail shop@betterme.world and described the
problem - charging afrer I unsubscribed, naturally they ignored me... I went to
bank and canceled card and raised the claim against them as unauthorised and
fraudulent payments. My bank said that it will take around 30 days to solve and
that it´s like 50/50 chance to get the money back ( bcz subscibtion). I told
the bank I tried to contact BetterMe and solve it with them but no reply.
Meanwhile I was waiting for bank to resolute this somehow I was not very
optimistic about their 50/50 prediction.
So I went
to local Facebook BetterMe page (they do not have one in CZ so I went to Polish
side which has loads of followers) and under some of their comercials I wrote
in coments what has happend to me to warn the others and complained about their
bad customer service - all in polite non offensive manner.
Shortly
after I recieved messenger message from BetterMe appologising for bad
experience and asking when the e-mail was sent that they will look into it. And
shortly after this I really recieved reply on the e-mail.
There was
some backwards and forwards bla bla about their money back guarantee, if I was
not satisfied with the app and such - I had to stand my ground and explained
many times that what I am dissatisfied with is their behavior about canceled
subscribtion and charging money not rightfully and that I am not the only one
with the same problém - they have described the many steps you have to do to
actually unsubcribe, and therefore it is likely that many people make misstake
and never unsubscribe in the end... That is preposterous, it is set for us to
fail - that I described as unfair and I have warned them that if they are not
to return my unvoluntering payments I will have to write to all possible sites
very truthful review about BetterMe (and I listed all possible social sites and
other companies and authorities worldwide ). Obviously they were keen to right
their wrongs after this. First they offered free subscribtion for the paid
period which passed to their app - I declined because that would not been
sufficient and I needed the missing money for paying the bills (which I told
them in previos e-mail). So they offerend 50% of the paid amount, they almost
got me there but again I explained that it was deducted from my account wihtout
my conscious and I request back full amount. (If they already were willing to
give 50% I knew they would give it all if I am persistant.) Then they were
quite for few days so I wrote another e-mail that I will proceed with the
rewies and I will report that all to the authorities, there was immidiate
respond, that they will return 100% and another apology. Within few days the
money arrived to my account and it was the end of it all. Meanwhile bank
requested me to resend to them the first
e-mail I sent to BetterMe (without the reply). I did but soon after I
announced to the bank that they started comunicate and that we resolved it and
I got the money back.
I hope you can get your money back too
but be prepared it cost nerves, time and effort. Do not be afraid to threaten
them with layers and authorities. It´s many of us whom were robbed, if we can
connect and go against them together then they would not stand the chance!
Yes, it did be in five months now and I’m still getting charged. I have tried and tried to get these people to put charging me and I did unsubscribe and so far I have no help to get rid of this. Yes, you lose weight but let me tell you you lose a lot more in cash, not worth it.
I am in the same situation! Over CHF 240 was charged to my account AFTER HAVING CANCELLED IT. I didn't notice on time. I cancelled it in the app right after the first month's charge and now nowhere to login or follow-up on. Found an e-mail on their website that does not respond. What a rip-off
Hi,
I went thru their app and it didn’t have any contact info I could use. When I checked thru apple it showed the app but said it was free, well my credit card says other. For months they charged me different fees and finally the last few months they started charging me twice a month for $19.99. I receive no services from them. I cancelled again, but I’d like the over $300 worth of charges refunded, how can I request that? This is a scam. Who charges different amounts multiple times every month? I’m so mad at them, they don’t better my health, they’re making it worse!!
You should have read their Terms the following before entering into a subscription with them:
BetterMe - Terms and Conditions
You may need legal counsel to end the recurring payments. The CEO looks like she is in her 20's living lavishly on all of the subscription revenue. As fellow users, no one here can act on your behalf, or represent Apple.
Wow, you were extremely lucky because I’ve been fighting with them via email for about seven months now and I cannot get them to acknowledge that they owe me all this back payments since I have canceled my subscription more than once and gone to my credit and still, they keep charging me I’m on a limited income so cannot afford this and I’m also visually handicap which makes it a little bit harder because it takes me much more time to resolve this issue. I sure hope I get lucky someday.
Hello, the BetterMe subscription does not show up anywhere on my iPhone under subscriptions. It appears as though my account is canceled, yet I keep receiving emails asking for a cancellation fee. I emailed them back, and then was sent an email to cancel for $9.95, instead of $14.95. I paid for a 30 day subscription, but never used it once. They tried to pull $65.66 from my account days ago, but my bank blocked that. This seems very shady, and what governing body can I write about this? BBB? I cannot get in the site to cancel a monthly subscription, in fact it doesn’t show I have anything active on the site. Still receiving these emails, though and I don’t feel good about it. When I spoke with my bank, they suggested I get a new card, but the particular card I used for this app is one I use for everything and have for many years. Any suggestions at all?
I cancelled my subscription through my iphone literally months ago. BetterMe just took the renewal fee out of my account this week. I tried to go into my account, but since I cancelled it does not recognize my email. How do I remedy this?
Hi, did you resolved with BetterMe or with Apple? Did you ever get your money back? It happens to me now! They took 210$ (which is 1/3 of my monthly salary!) I would be grateful for your experience.
Hello. Did you actually ever get any refund of them?
Lol😂
soooo original 😂
couldve shared this insight sooner rather than just rephrasing what i just said 😂😂😂
Never use the code insertion </> tool for plain text entry whose content is not code. As you can see it becomes really difficult to read when you do.
Mistakes happens...
Its scam, un authorized charges
I canceled this immediately. I never received a notification from Paypal until now. They have been charging me over $30 every month!!!!!!!! No fricking way!!!! Filing fraud.
Apple must removed them App Store, its fraud app,
How do I get a refund on a subscription I cancelled months ago, yet continues to charge me?
