I canceled BetterMe App shortly after i subscribing. This was early this year, but they continue to take money from my MasterCard every month. How do I get a refund? How do I get them to stop charging me?
Please help!
[Re-Titled by Moderator]
Hey
everyone
I have
good news BetterMe actually paid me back! It took long and it was nerves
wracking but l got back all 210$.
This is
what I have done:
I
contacted them to thei support e-mail shop@betterme.world and described the
problem - charging afrer I unsubscribed, naturally they ignored me... I went to
bank and canceled card and raised the claim against them as unauthorised and
fraudulent payments. My bank said that it will take around 30 days to solve and
that it´s like 50/50 chance to get the money back ( bcz subscibtion). I told
the bank I tried to contact BetterMe and solve it with them but no reply.
Meanwhile I was waiting for bank to resolute this somehow I was not very
optimistic about their 50/50 prediction.
So I went
to local Facebook BetterMe page (they do not have one in CZ so I went to Polish
side which has loads of followers) and under some of their comercials I wrote
in coments what has happend to me to warn the others and complained about their
bad customer service - all in polite non offensive manner.
Shortly
after I recieved messenger message from BetterMe appologising for bad
experience and asking when the e-mail was sent that they will look into it. And
shortly after this I really recieved reply on the e-mail.
There was
some backwards and forwards bla bla about their money back guarantee, if I was
not satisfied with the app and such - I had to stand my ground and explained
many times that what I am dissatisfied with is their behavior about canceled
subscribtion and charging money not rightfully and that I am not the only one
with the same problém - they have described the many steps you have to do to
actually unsubcribe, and therefore it is likely that many people make misstake
and never unsubscribe in the end... That is preposterous, it is set for us to
fail - that I described as unfair and I have warned them that if they are not
to return my unvoluntering payments I will have to write to all possible sites
very truthful review about BetterMe (and I listed all possible social sites and
other companies and authorities worldwide ). Obviously they were keen to right
their wrongs after this. First they offered free subscribtion for the paid
period which passed to their app - I declined because that would not been
sufficient and I needed the missing money for paying the bills (which I told
them in previos e-mail). So they offerend 50% of the paid amount, they almost
got me there but again I explained that it was deducted from my account wihtout
my conscious and I request back full amount. (If they already were willing to
give 50% I knew they would give it all if I am persistant.) Then they were
quite for few days so I wrote another e-mail that I will proceed with the
rewies and I will report that all to the authorities, there was immidiate
respond, that they will return 100% and another apology. Within few days the
money arrived to my account and it was the end of it all. Meanwhile bank
requested me to resend to them the first
e-mail I sent to BetterMe (without the reply). I did but soon after I
announced to the bank that they started comunicate and that we resolved it and
I got the money back.
I hope you can get your money back too
but be prepared it cost nerves, time and effort. Do not be afraid to threaten
them with layers and authorities. It´s many of us whom were robbed, if we can
connect and go against them together then they would not stand the chance!
Mzjess wrote:
Yes, it did be in five months now and I’m still getting charged. I have tried and tried to get these people to put charging me and I did unsubscribe and so far I have no help to get rid of this. Yes, you lose weight but let me tell you you lose a lot more in cash, not worth it.
Contact your financial card provider, and discuss this billing with them.
Me too…so difficult to cancel auto renew. I contacted BetterMe & they said I had no subscription or free trial linked to my account….they still took £29.98 out of my bank account. Now trying to go through my bank via their dispute process.
LOL.
If I’d seen this thread earlier, I would have.
Banks make a tremendous profit from their credit card operations.
Once the user has contentiously and in good-faith “done his/her part” per the terms their agreement …
… let the bank sort it out. (as we are ALL paying dearly for the service)
The exact thing has happened to me! Not listed under my apple subscriptions, emails to the vendor do nothing. I can’t even login to their site as I don’t have an active membership! It’s crazy. I’ve lost $500 to them this year. My only way to fix it was to cancel my card and get a new one
Kimba270 wrote:
April 2024: cancelled a year ago and even changed credit cards and BetterMe is charging me!
In addition to the above contact with your payment provider, use the Report a Problem link in the App Store page for the app, and let Apple know, and also reference this thread there.
Related: New “Report a Problem” link on product pages - Latest News - Apple Developer
I am dealing with the exact same issue right now. I cancelled my subscription literally the same day I signed up after realizing it’s an unnecessary expense with my wedding coming up later this year. Yesterday I received an email “reminder” that my plan was about to renew and then a charge for $25.99 was listed at the bottom of the email. I immediately went to the BetterMe website to confirm I cancelled it and it said my plan was still active. I emailed their support team within 1 hour of receiving the email for a refund. BetterMe replied 12 hours later with a lengthy email saying they understand the cancellation process requires multiple steps to actually cancel a plan and was only offered to extend my subscription for an extra 3 months for free. No mention about my refund request. I declined the offer and requested a refund and I’m waiting for a response now. This company is unbelievable and such a scam. When I followed their steps to cancel it, I was asked “are you sure” multiple times and they kept offering discounted rate to get me to stay. I’ve never had so much difficulty cancelling a subscription plan in my life.
Same just happened to me! I signed up January and needed a card to do free trail and canceled right away. Then i just noticed i have 154 extra charges on here. Unreal! I contact and got no reply. I started dispute with PayPal but i think they are weird with non tangible things. Did you ever have any luck?
This has been happening to me too. cancelling through the site seems to be of no use either, very scammy if you ask me, I've sent them several emails badgering them to cancel it, I haven't received anything from them as of right now. I'm a broke college student, so there isn't much money in my account as of right now. I have reported this to apple as a scam because of this, it shouldn't have to be this hard to cancel a subscription.
Same here!
I unsubscribed in March, but they will still charge me on June's bill.
My bank told me they are not better Me anymore they are operating under a new name that start. NEVI
Did you file with your bank?
I canceled the App Subscription through Apple ID right away. It was canceled. However, BetterMe continues to charge my credit card monthly. I have contacted BetterMe support as well.
thank you for your response! I appreciate your taking the time.
The same too, help me please. I checked in App Subcription and I do not subcript any app until now. Why Betterme continues to charge my credit card monthly? Is it a scam app? Please help me to stop this.
I downloaded the BetterMe app on July 27th had supposedly a 7 day free trial, on 7/31 they charged my card $19.99 plus tax for a 3 month subscription, which I immediately cancelled subscription on 7/31 (my free 7 day free trial would of ended on 8/3) when I saw the charge with 5 days of the free trial date. I also see another charge on August 8th for $30.89. I wasn’t even done with the 7 day free trial and I get charged. I have screenshots of everything including emails, text messages. I just want a refund. THIS BETTERME APP is stealing money from everyone!!!!!! Had I known this was going on sooner I would of never tried for the free trail.
I got charged on the Apple payment link and also through the card I used. I did cancel the Better Me app on the Apple link when I saw that they charged me. I had a seven day free trial by the fifth day I was being charged.
How do I get a refund on a subscription I cancelled months ago, yet continues to charge me?
