How do I get a refund on a subscription I cancelled months ago, yet continues to charge me?

Hey
everyone



I have
good news BetterMe actually paid me back! It took long and it was nerves
wracking but l got back all 210$.



This is
what I have done:



I
contacted them to thei support e-mail shop@betterme.world and described the
problem - charging afrer I unsubscribed, naturally they ignored me... I went to
bank and canceled card and raised the claim against them as unauthorised and
fraudulent payments. My bank said that it will take around 30 days to solve and
that it´s like 50/50 chance to get the money back ( bcz subscibtion). I told
the bank I tried to contact BetterMe and solve it with them but no reply.
Meanwhile I was waiting for bank to resolute this somehow I was not very
optimistic about their 50/50 prediction. 



So I went
to local Facebook BetterMe page (they do not have one in CZ so I went to Polish
side which has loads of followers) and under some of their comercials I wrote
in coments what has happend to me to warn the others and complained about their
bad customer service - all in polite non offensive manner. 



Shortly
after I recieved messenger message from BetterMe appologising for bad
experience and asking when the e-mail was sent that they will look into it. And
shortly after this I really recieved reply on the e-mail.



There was
some backwards and forwards bla bla about their money back guarantee, if I was
not satisfied with the app and such - I had to stand my ground and explained
many times that what I am dissatisfied with is their behavior about canceled
subscribtion and charging money not rightfully and that I am not the only one
with the same problém - they have described the many steps you have to do to
actually unsubcribe, and therefore it is likely that many people make misstake
and never unsubscribe in the end... That is preposterous, it is set for us to
fail - that I described as unfair and I have warned them that if they are not
to return my unvoluntering payments I will have to write to all possible sites
very truthful review about BetterMe (and I listed all possible social sites and
other companies and authorities worldwide ). Obviously they were keen to right
their wrongs after this. First they offered free subscribtion for the paid
period which passed to their app - I declined because that would not been
sufficient and I needed the missing money for paying the bills (which I told
them in previos e-mail). So they offerend 50% of the paid amount, they almost
got me there but again I explained that it was deducted from my account wihtout
my conscious and I request back full amount. (If they already were willing to
give 50% I knew they would give it all if I am persistant.) Then they were
quite for few days so I wrote another e-mail that I will proceed with the
rewies and I will report that all to the authorities, there was immidiate
respond, that they will return 100% and another apology. Within few days the
money arrived to my account and it was the end of it all. Meanwhile bank
requested me to resend to them the first 
e-mail I sent to BetterMe (without the reply). I did but soon after I
announced to the bank that they started comunicate and that we resolved it and
I got the money back.

I  hope you can get your money back too
but be prepared it cost nerves, time and effort. Do not be afraid to threaten
them with layers and authorities. It´s many of us whom were robbed, if we can
connect and go against them together then they would not stand the chance!