Different email is showing when pairing my watch -under FaceTime?

Trying to pair my watch - after agreeing to the terms, it takes me to FaceTime where I have to put a password but the email address showing is not my iCloud email address. There is not way to erase and put the correct email address.


Posted on May 14, 2023 8:58 AM

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Question marked as Top-ranking reply

Posted on May 16, 2023 2:37 PM

Hello lariza4267,


We'd be happy to provide some information about signing into your Apple ID while setting up your Apple Watch. It sounds like the Apple Watch may not have been erased properly before being given to you. Go ahead and follow the steps and erase again: What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple SupportY


Then you should be able to set it up. You can learn more here: Set up your Apple Watch - Apple Support


If asked, enter your Apple ID password. If you aren’t asked, you can sign in later from the Apple Watch app: Tap General > Apple ID, then sign in. Certain features that require a cellular phone number won’t work on cellular models of Apple Watch unless you sign in to iCloud. 

If Find My isn't set up on your iPhone, you'll be asked to turn on Activation Lock. If an Activation Lock screen appears, your Apple Watch is already linked to an Apple ID. You need to enter the email address and password for that Apple ID to continue set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock


Be aware of the part in the quote, if you run into Activation Lock, you need the previous owner to erase it from iCloud before you can use it.


Thanks.

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Question marked as Top-ranking reply

May 16, 2023 2:37 PM in response to lariza4267

Hello lariza4267,


We'd be happy to provide some information about signing into your Apple ID while setting up your Apple Watch. It sounds like the Apple Watch may not have been erased properly before being given to you. Go ahead and follow the steps and erase again: What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple SupportY


Then you should be able to set it up. You can learn more here: Set up your Apple Watch - Apple Support


If asked, enter your Apple ID password. If you aren’t asked, you can sign in later from the Apple Watch app: Tap General > Apple ID, then sign in. Certain features that require a cellular phone number won’t work on cellular models of Apple Watch unless you sign in to iCloud. 

If Find My isn't set up on your iPhone, you'll be asked to turn on Activation Lock. If an Activation Lock screen appears, your Apple Watch is already linked to an Apple ID. You need to enter the email address and password for that Apple ID to continue set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock


Be aware of the part in the quote, if you run into Activation Lock, you need the previous owner to erase it from iCloud before you can use it.


Thanks.

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Different email is showing when pairing my watch -under FaceTime?

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