Apple watch and apple id connection

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Apple watch and apple id connection

I am setting up an apple watch, has connected no issues to my apple id on my phone, however the watch it trying to update facetime and asking for long on details of another apple id. In my phone all facetime details are linked to my one apple id (the one i am logged into the watch with) however the watch continues to prompt me for another id logon for my phone, 1) can i not have facetime on my watch and if so how do do disable this 2) how is is linking another id when my facetime is my email i am linked into.

Apple Watch Series 5, watchOS 9

Posted on Jul 29, 2023 11:07 PM

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Answer 1

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LD150

Level 10

91,513 points

Jul 30, 2023 12:53 AM in response to Monique_22

If you do not recognise the Apple ID concerned it is possible that this watch is not new, but a used one that has not been released from its previous activation lock.

Do the following

On the iPhone

Settings, Messages, Turn off iMessage

Settings, Face Time, Turn off Face Time

Restart the phone.

Settings, Messages, Turn on iMessage, SMS, MMS

Settings, Messages, send & Receive, Start new conversations from, select your Apple ID which should now be there.

Settings, Face Time, Turn on Face Time

On the Watch:

Put your watch on its charger and keep it there until you complete the erase. (select the watch OS version)

Erase Apple Watch – Apple Support (UK)

Erasing all content and settings this way erases all media, data, and settings from your Apple Watch, but it does not remove Activation Lock if it has one.

Wait for the process to finish, then set up your Apple Watch again. Set up your Apple Watch – Apple Support (UK)

When asked, I suggest you set up as new.

If you still get the unknown Apple ID ask the previous owner to remove the watch from their account in https://icloud.com/find

Nobody else, including Apple, can unlock it.

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Apple watch and apple id connection

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