Suddenly stop working trackpad and keyboard issue

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kir1906 Author

Level 1

4 points

Suddenly stop working trackpad and keyboard issue

So my issue is that my keyboard and touchpad both stop working suddenly. But if I shutdown my Mac and the start in a minute or two then it starts working fine. But in any time it stops working again. It take some time a minute or an hour or a day for not working again.This issue has been happened with me before at that time my repairing was covered in warranty so they replaced my top case and that indeed solve my issue for like 6 months. But now this issue started again. And I really got frustrated by this. Because my first time issue occurred when my laptop just 5-6 month used. And friends are 2-3 years old they did not have any issues till date. And I got this issue 2 times in a year. I am now at the point of saying goodbye to all Apple products.

so if anyone can advise as I really don’t think it’s the hardware at fault then I would be super interested

thanks.

MacBook Air 13″, macOS 13.3

Posted on May 15, 2023 1:06 AM

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Answer 1

Top-ranking reply

Owl-53

Level 10

103,081 points

May 15, 2023 2:30 AM in response to kir1906

Sometimes the Battery in the computer will get swollen ( Expand ) and press on other internal components.

This could account for the gradual return to the Trackpad and Keyboard not functioning as expected.

Swollen Batteries in the computer can be in indictor of the Battery is Failing or worse still could lead to possibly dangerous chance of fire

If it were my machine, which it is not, I would shutdown the computer and keep it Off the Charger.

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

Make an Appointment at the Apple Genius Bar and have them evaluate the computer

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