Apple is saying my charge for an app which I was charged 2x for is not eligible for a refund.
iPhone 12 mini, iOS 16
Maybe the App was purchased using two Apple IDs.
Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.
You can’t merge multiple Apple ID accounts.
See the following Apple articles
Sign in with your Apple ID -> Sign in with your Apple ID - Apple Support
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
When I say merge the account, I mean I had 2 accounts in the app. So when my free trial was up, apple charged me, and the app charged me because they were giving me a discount. Of course Apple didn’t know of the second account because one was under my email and the other under my phone. But they do now and won’t refund. It’s wrong because it expires in May of 24 so not liked I’ve used it.
No. I had 2 accounts with the app which the app told me to merge but after Apple refunded me.
Apple is saying the charge for an app is not eligible for a refund? What does that mean. I was charged 2x.
