Message App Frozen on Apple Watch
I cannot open or reply to messages received on watch only; phone is fine. App is frozen. I tried to force a reboot without success. Both iPhone and Apple watch otherwise work fine. Suggestions please.
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User profile for user:
Missy5937
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Community Specialist
Hello rjgduck,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you.
The best place to start working out any issues you're experiencing with your device is to ensure that you're running the most current OS version. Are both your Apple Watch and iPhone updated? If not, this is the best place to start.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Update your iPhone or iPad - Apple Support
Update your Apple Watch - Apple Support
When you say you tried to force a reboot without success, do you mean you weren't able to force restart the watch or the process didn't help with the app issue you're having?
If you were successful in restarting the watch, did you also restart your iPhone as well? If not, it's a good idea to restart both devices to see if a reboot helps get the app working correctly again.
Restart your iPhone - Apple Support
Restart your Apple Watch - Apple Support
If none of the above options work, you can unpair and repair your Apple Watch and iPhone to see if setting it back up again is the solution.
Unpair and erase your Apple Watch - Apple Support
Best regards.