my computer has been stuck on checking null for 3 hours i have it plugged to a charger

what can i do to fix this im updating to macos ventura

MacBook Pro 13″, macOS 10.14

Posted on May 16, 2023 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 3:36 AM

If an error occurred while updating or installing macOS


The message might say that an error occurred while downloading, preparing, or installing, or that the installer is damaged or could not be verified.


The cause of messages like these can vary, and sometimes they are only temporary.


If the message recommends a solution, such as to redownload the installer and try again, please try that first. If the message says that your Mac doesn't have enough storage space, learn how to free up storage space. The other solutions here are organized starting with the easiest.

 


Check your internet connection

Even if you're not installing macOS from the internet, the installer needs the internet to get firmware and other information specific to your Mac. Make sure that your Mac has a working and stable internet connection.

 


Install in safe mode


Install while your Mac is started up in safe mode. To start up in safe mode, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.

Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

 


Install after repairing your disk

Use Disk Utility to repair your startup disk. Then try updating or installing macOS again.

 


Install from macOS Recovery

Install while your Mac is started up from macOS Recovery. This gives you the latest version of the macOS currently or most recently installed. To start up from macOS Recovery, follow the appropriate steps:

Apple silicon

Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

Intel processor

Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

  

If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. When you see the utilities window in macOS Recovery, select Reinstall macOS, then click Continue and follow the onscreen instructions. Learn more about using macOS Recovery to reinstall.



3 replies
Question marked as Top-ranking reply

May 16, 2023 3:36 AM in response to ggfold

If an error occurred while updating or installing macOS


The message might say that an error occurred while downloading, preparing, or installing, or that the installer is damaged or could not be verified.


The cause of messages like these can vary, and sometimes they are only temporary.


If the message recommends a solution, such as to redownload the installer and try again, please try that first. If the message says that your Mac doesn't have enough storage space, learn how to free up storage space. The other solutions here are organized starting with the easiest.

 


Check your internet connection

Even if you're not installing macOS from the internet, the installer needs the internet to get firmware and other information specific to your Mac. Make sure that your Mac has a working and stable internet connection.

 


Install in safe mode


Install while your Mac is started up in safe mode. To start up in safe mode, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.

Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

 


Install after repairing your disk

Use Disk Utility to repair your startup disk. Then try updating or installing macOS again.

 


Install from macOS Recovery

Install while your Mac is started up from macOS Recovery. This gives you the latest version of the macOS currently or most recently installed. To start up from macOS Recovery, follow the appropriate steps:

Apple silicon

Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

Intel processor

Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

  

If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. When you see the utilities window in macOS Recovery, select Reinstall macOS, then click Continue and follow the onscreen instructions. Learn more about using macOS Recovery to reinstall.



May 16, 2023 8:33 AM in response to Owl-53

  1. If your computer has been stuck on the "checking null" screen for an extended period, there are a few troubleshooting steps you can Press and hold the power button until your computer turns off. Wait for a few seconds, then turn it back on. This simple step can often resolve minor software glitches. Unplug any external devices such as USB drives, printers, or other peripherals from your computer. Sometimes, a faulty external device can cause the system to hang during startup. If the issue persists, try booting your computer into Safe Mode. Restart your computer and repeatedly press the appropriate key (often F8 or F12) during startup to access the boot menu. From there, select the option for Safe Mode. Safe Mode loads a minimal set of drivers and services, which can help identify if the issue is related to software or drivers.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my computer has been stuck on checking null for 3 hours i have it plugged to a charger

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