You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't unlock privacy and security for a specific app

I'm trying to allow permission to view my screen for Goto assist remote support. It won't accept my password in order to unlock. This is a new Mac. I had no problem with this app on my previous Mac.

MacBook Pro 13″, macOS 10.13

Posted on May 16, 2023 7:47 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 9:57 AM

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

May 16, 2023 9:57 AM in response to originale

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



I can't unlock privacy and security for a specific app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.