Pictures not showing in iMessage on iPhone but do show in same iMessage on iPad

razmee209 wrote:

MSmallsr wrote:

My wife sent me several pictures from her iPhone or IPad that show up as a picture icon with a file name of image000000.heic. I click on it and it won't display the picture. But if I go to my iPad to view the same message, the picture actually displays fine. I have compared my Message settings side-by-side in my iPhone and iPad and they both look the same. This probelm only has been happening since last Friday.

So what is causing this?

Thanks!

Using HEIF or HEVC media on Apple devices - Apple Support

MSmallsr wrote:

My wife sent me several pictures from her iPhone or IPad that show up as a picture icon with a file name of image000000.heic. I click on it and it won't display the picture. But if I go to my iPad to view the same message, the picture actually displays fine. I have compared my Message settings side-by-side in my iPhone and iPad and they both look the same. This probelm only has been happening since last Friday.

So what is causing this?

Thanks!