I followed the instructions to reset the AirTag. On the fifth time it made a different noise. I Put the battery back together and every time I try to connect with my iPhone 14, fully updated, the AirTag remembers the previous Apple ID owner and I do not have access to their information or can they reset it. now I followed the factory reset and it’s still remembering the previous Apple ID member. How do I erase this without the previous owner doing it manually?
iPhone 14
It appears that the only method to remove an Apple item (aka, AirTag) from its associated Apple ID is via an iPhone, iPad, or iPod Touch. That device would need to be logged in with the same Apple ID used for the AirTag.
Unfortunately, Apple did not make this simple for AirTags as they did for their other devices. You can certainly contact Apple Support directly, as I mentioned before, but they may not be able to help you with this either.
I wish I had a better answer for you.
Ref: If an item or device is connected to another Apple ID - Apple Support
Ok, then this AirTag is associated with her Apple ID. If she just doesn't remember her ID or the associated password for it, she can use the following links to recover them:
Once she gets that taken care of, she can access here Apple ID account to remove this AirTag.
Finally, if none of this helps, you can contact Apple Support directly for further assistance. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.
The tags belong to my dogs and my wife had those tags paired to her Apple phone. But she recently switched to a Samsung and never unpaired the AirTags, because we didn’t know, and basically her info is gone and we can’t release the ID. She can no longer log into her Apple iCloud information.
Still no good. I found out the ID and the password and even used the Support app and signed into Apple Music but without the phone I can’t use the ‘Find My app’. I guess the term and process of wiping all info known as ‘factory reset’ doesn’t mean what it use to mean.
Just to be sure, did you follow the steps in this support article to reset this AirTag?
Did you find this AirTag or did you get it from someone?
Reset airtag issues
