Has anyone else lost their phone and been unable to access their account due to two factor security?

SwitchingToAndroidToday Said:

"Has anyone else lost their phone and been unable to access their account due to two factor security?: The person was able to hack my account and use my number.”

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Troubleshooting a Compromised Apple ID:

Do Three Things:

A. Verify Your Devices:

Verify that you the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

B. Consider Modifying your Credentials:

Having been stollen, someone likey has your credentials. So, by all means, consider modifying them, starting with a new password.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

C. Contact Apple Support:

Contact Apple Support, asking them to assist you with logging in to this account. The Apple ID would be an eMail address. Perform a trail & error login session with the Apple Rep, while on the phone with them, prior to ending the call. If need be, perform a screensharing session with them, so they can see this firsthand, form your perspective.  See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

SwitchingToAndroidToday Said:

"Has anyone else lost their phone and been unable to access their account due to two factor security?"

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If you have this back, then try unlocking it...

Troubleshooting a Locked iPhone:

Hold it Right There!



Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through