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PROXY AUTHENTIFICATION REQUIRED

Every time I try to send a message, I keep having a pop-up saying "Proxy Authentification Required". It makes it so I am unable to send messages. I've tried everything I can think of, so any suggestions would be welcome, thanks!

iPhone 14 Pro Max, iOS 16

Posted on May 18, 2023 4:47 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2023 6:56 AM

If you're encountering a "Proxy Authentication Required" popup on your iPhone, it means that your device is attempting to connect to the internet through a proxy server, and the proxy server requires authentication before granting access. Here are a few steps you can take to resolve the issue:


  1. Go to the "Settings" app on your iPhone and tap on "Wi-Fi." Make sure you are connected to the correct Wi-Fi network and tap on the (i) icon next to the network name.
  2. On the Wi-Fi settings page, tap on the "Forget This Network" option. Confirm your selection and then reconnect to the network by entering the password.
  3. If forgetting the network didn't work, you can try resetting your iPhone's network settings. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If you intentionally set up a proxy server on your iPhone, you can try disabling it to see if it resolves the issue. Go to "Settings" > "Wi-Fi" and tap on the (i) icon next to the network name. Scroll down and tap on "Configure Proxy." Make sure the "Auto" option is selected or disable any manual proxy configurations.
  5. If you're connecting to a network at your workplace or school, it's possible that the proxy server settings have changed or require additional authentication. Contact the network administrator or IT department for assistance.



2 replies
Question marked as Top-ranking reply

May 18, 2023 6:56 AM in response to confused_apple_customer

If you're encountering a "Proxy Authentication Required" popup on your iPhone, it means that your device is attempting to connect to the internet through a proxy server, and the proxy server requires authentication before granting access. Here are a few steps you can take to resolve the issue:


  1. Go to the "Settings" app on your iPhone and tap on "Wi-Fi." Make sure you are connected to the correct Wi-Fi network and tap on the (i) icon next to the network name.
  2. On the Wi-Fi settings page, tap on the "Forget This Network" option. Confirm your selection and then reconnect to the network by entering the password.
  3. If forgetting the network didn't work, you can try resetting your iPhone's network settings. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If you intentionally set up a proxy server on your iPhone, you can try disabling it to see if it resolves the issue. Go to "Settings" > "Wi-Fi" and tap on the (i) icon next to the network name. Scroll down and tap on "Configure Proxy." Make sure the "Auto" option is selected or disable any manual proxy configurations.
  5. If you're connecting to a network at your workplace or school, it's possible that the proxy server settings have changed or require additional authentication. Contact the network administrator or IT department for assistance.



May 18, 2023 6:51 AM in response to confused_apple_customer

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images/pictures speak louder than words. 


Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as IP address, Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


PROXY AUTHENTIFICATION REQUIRED

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