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User profile for user: Long-Legged
Long-Legged Author
User level: Level 1
4 points

Technical issues!

Can someone help me fix my phone? It won’t update to the new IOS16 or reboot and it won’t turn sideways, so I can read or stream.

iPhone SE

Posted on May 18, 2023 8:56 AM

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
206,045 points

May 18, 2023 9:16 AM in response to Long-Legged

You'll need to provide some details.


  1. What is the model number in Settings ➜ General ➜ About ➜ Model. (not the name, the number)
  2. What app or apps are you trying to get it to turn sideways in? Some apps may not support rotation on an iPhone SE.
  3. Full screen videos normally rotate when the iPhone is rotated, unless the Rotation lock is turned on in Control Center. click here ➜ Rotate the screen on your iPhone or iPod touch - Apple Support
  4. What happens when you try to update to iOS 16 exactly? Or are you saying you have a model that does not support iOS 16? We need the model number to determine that.


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User profile for user: Long-Legged
Long-Legged Author
User level: Level 1
4 points

May 18, 2023 9:35 AM in response to Phil0124

It’s a iPhone 6SE model information:(MHHC3LL/A)—- A2275

serial #- F1*****LJM


i have been trying to update my phone for about a yr now and it has been greyed out. I want to read my phone the long way sometimes and would love to watch a movie from my device. My phone won’t turn sideways. We YouTubed it and followed the directions and had no luck. My account is compromised and I already know this but I want to control my own settings for viewing capabilities. Am I stuck until my/ the administrator, of all my devices lets my have these features?

I know who is the administrator and compromiser is but can’t get him out! He’s doing it remotely from his MacOS Venture! Can you help me with any of my issues with this matter(s)?


Thank you so much,

Phil0124


[Personal Information Edited by Moderator]

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
206,045 points

May 18, 2023 3:08 PM in response to Long-Legged

The model number corresponds to an iPhone SE second generation from 2020. No number "6" in the name at all.


On an iPhone SE, the Apple TV app should rotate while the video it's playing is in full screen.

It will not rotate when in any other view, like the list view or the movie details screen.


With that said, there is no way to remotely control an IPhone. The screen rotation on an iPhone SE is app dependent and some apps simply will not rotate.

If you have turned off rotation lock in Control Center as explained in the link above, then it should rotate when the video is in full screen, and you physically rotate the iPhone.


If you really want to be sure nobody is controlling your iPhone, I would suggest you restore it to factory settings and set it up again. No manner of control, can survive a restore. Also, not entirely sure it's possible to limit the rotation feature in any way.


Beyond that, it would be helpful if you can provide a screen shot of both Control Center, and of the Software Update screen.



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