Help With Forgotten ID

Hi Phil.Surf 16,

Re: "Help With Forgotten ID"

Wondering if the user ID is still your own Apple ID,

or

whether it was changed to an Apple ID for your son.

The iPad's Apple ID may be in use with iCloud, Messages, FaceTime, etc. and is generally an eMail address (in a few countries it can be a phone. number).

The iPad may also be already signed in with the Apple ID:

How to: Sign in with your Apple ID - Apple Support

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Here's the link to Apple ID online log-in page:

https://appleid.apple.com

How to: Get a verification code and sign in with two-factor authentication - Apple Support

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Else: Apple support has help / articles online that may help:

What to do: If you forgot your Apple ID email address or phone number - Apple Support

or

Enter information to find your Apple ID:

https://iforgot.apple.com/appleid

and

What to do: If you forgot your Apple ID password – Apple Support

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Re: "I’m unable to work out how to help him get signed back in as a trusted user".

If needed: How to: Change your Apple ID - Apple Support

Apple Support's article: "Two-factor authentication for Apple ID"

Eg: says:

"Update your trusted phone number on your Apple ID account page

Go to appleid.apple.com.

Sign in with your Apple ID.

Go to the Security section and click Edit.

If you want to add a phone number, click "Add a Trusted Phone Number" and enter the phone number. 

Choose to verify the number with a text message or automated phone call, and click Continue. 

To remove a trusted phone number, click the X icon next to the phone number you want to remove".

The Complete article: Two-factor authentication for Apple ID - Apple Support 

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More info: Apple ID support / help website

Apple ID - Official Apple Support

All the best :-)

Check again as posted:

The Mac user ID / account is his login user name to the Mac.

See the following Apple articles:

If you forgot your Mac login password -> https://support.apple.com/en-us/HT202860

Change the login password on Mac -> https://support.apple.com/en-gb/guide/mac-help/mchlp1550/mac

Reset your Mac login password -> https://support.apple.com/en-mn/guide/mac-help/mh35902/mac

If you can't reset your Mac login password -> https://support.apple.com/en-gb/HT212190

and he has forgotten the user ID

The Mac user ID / account is his login user name to the Mac.

See the following Apple articles:

If you forgot your Mac login password -> https://support.apple.com/en-us/HT202860

Change the login password on Mac -> https://support.apple.com/en-gb/guide/mac-help/mchlp1550/mac

Reset your Mac login password -> https://support.apple.com/en-mn/guide/mac-help/mh35902/mac

If you can't reset your Mac login password -> https://support.apple.com/en-gb/HT212190

See also -> Ways to remember passwords on Mac

Ways to remember passwords on Mac – Apple Support (UK)

Please check ⤵️

Check the status of your network on Mac

Check the status of your network on Mac - Apple Support

If they are On, turn Off Hotspot & VPN.

See -> Change VPN settings on Mac -> Change VPN settings on Mac – Apple Support (UK)

If your Mac isn't connecting to the internet over Wi-Fi

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.