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Apple Mail rules do not find the mailbox to be moved

I have the exact same issue as described here: Apple Mail rules do not find the mailbox … - Apple Community


I have rules set up in Mac Mail to move emails I receive to different mailboxes in my Google account. They will work, but if I quit and restart Mac Mail it 'forgets' the mailbox and gives the note in the rules window, under 'Perform the following action' 'Move Message' to mailbox: "Mailbox ... does not exist."


Mac mini, macOS 13.2

Posted on May 18, 2023 3:05 PM

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Question marked as Top-ranking reply

Posted on May 18, 2023 3:23 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac . Reboot normally and check to see if the problem persists.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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1 reply
Question marked as Top-ranking reply

May 18, 2023 3:23 PM in response to mackensteff

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac . Reboot normally and check to see if the problem persists.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Apple Mail rules do not find the mailbox to be moved

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