I am trying to deregister a phone I have never had listed on my account, I says it is sending a code, where to, I am not receiving anything ?

I am trying to deregister a phone listed on my account that I don’t recognise. It says it will send me a confirmation code, where to? I am not receiving any messages

Posted on May 19, 2023 3:05 AM

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Question marked as Top-ranking reply

Posted on May 19, 2023 10:58 PM

Hi Denisecos

welcome to the Apple (user-to-user) Community.


Re: "says it is sending a code, where to, I am not receiving anything ?"


Apple generally sends a verification code to a "trusted" device (often a phone) that is listed in your Apple ID account.


You may have an option to "resend".


In some situations a code may be sent by eMail:

If you didn't receive your verification or reset email - Apple Support


Sometimes you can generate a code from a trusted device itself:

How to: Get a verification code and sign in with two-factor authentication - Apple Support


All the best :-)

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Question marked as Top-ranking reply

May 19, 2023 10:58 PM in response to Denisecos

Hi Denisecos

welcome to the Apple (user-to-user) Community.


Re: "says it is sending a code, where to, I am not receiving anything ?"


Apple generally sends a verification code to a "trusted" device (often a phone) that is listed in your Apple ID account.


You may have an option to "resend".


In some situations a code may be sent by eMail:

If you didn't receive your verification or reset email - Apple Support


Sometimes you can generate a code from a trusted device itself:

How to: Get a verification code and sign in with two-factor authentication - Apple Support


All the best :-)

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I am trying to deregister a phone I have never had listed on my account, I says it is sending a code, where to, I am not receiving anything ?

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