You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: KraegBC
KraegBC Author
User level: Level 1
10 points

Apple TV app for LG UI issues

Wondering if anyone else has had this and found a solution, or setting adjustment for it.

I'm not having any issue with viewing quality or stuttering, it's more with UI of the app.


If I start a show and leave it partway through, when I eventually come back it defaults to a 'start from beginning'.

In addition, any shows that I'm currently watching, if I'm not fully aware of the last episode I watched, it takes some sleuthing to figure out which one I finished with since it defaults to Season 1, episode 1 no matter what season I happened to be watching.


Is this just a problem with the LG app? Is it a setting? Or is it intentional to push people toward purchasing an AppleTV rather than relying on native apps?



OLED48C1AUB,

Posted on May 19, 2023 11:19 AM

Reply
Question marked as Top-ranking reply
User profile for user: KraegBC
KraegBC Author
User level: Level 1
10 points

Posted on May 23, 2023 10:56 AM

Ok, great news. I have discovered on the LGTV AppleTV+ app, in Settings>Privacy>Use Play History.


This was set to OFF by default. Not only has turning this on sorted it out on that app, but that setting has impacted all of my other devices. This setting doesn't appear on my other devices and was only accessible from the LGTV App.


It's weird. It's unusual. I'm not certain what I'd do if I didn't have an LGTV in the mix. However, this has solved it for me and perhaps it might help others.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: KraegBC
KraegBC Author
User level: Level 1
10 points

May 23, 2023 10:56 AM in response to KraegBC

Ok, great news. I have discovered on the LGTV AppleTV+ app, in Settings>Privacy>Use Play History.


This was set to OFF by default. Not only has turning this on sorted it out on that app, but that setting has impacted all of my other devices. This setting doesn't appear on my other devices and was only accessible from the LGTV App.


It's weird. It's unusual. I'm not certain what I'd do if I didn't have an LGTV in the mix. However, this has solved it for me and perhaps it might help others.

Reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,472 points

May 19, 2023 2:14 PM in response to KraegBC

Possibly there is something off about your account that this information isn’t stored.

Watch progress is to be stored online as an account property. Please contact the Apple Support staff about why it isn’t working for you, and what they or you can do about it. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Reply

Apple TV app for LG UI issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up