No password provided error in email

I’ve told you twice. Here is the third try:

• Tap Settings
• Tap Mail
• Tap Accounts
• Tap on the name of the email account
• Tap where it says Account again (at the top)
• Tap on SMTP
• Tap on primary server
• Enter your username and password

If at any step you don’t see what I described post what you do see.

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.

If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.

More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1

For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html

For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB

Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

I did what you suggested and making a password and force ending all connections to the mail server has resolved it for all my iOS devices. Thanks for the useful information! Maybe one day our friend Lawrence will learn to actually help end users and not yammer the same useless info 3 times.

Have a great week! Thanks again for the help!

I have the same problem on my new iPad (9). It will allow me to set up any email except OTHER. Like MountainGram, I am trying to enter an email associated with my personal domain. I have repeatedly followed the steps I knew to do, that you have indicated, and similar instructions. Even if I enter my password at each possible step, even removing and retyping the password on the final screen, it gives the same error message: "No password provided for "xxxxx". Please go to Mail Account Setting and enter a password. It is in Mail Account Settings. You can see the password is in there, and yet the iPad says it isn't there. Repeating the same instructions three times that don't work for a personal domain really isn't helpful.

This pic is from the SiteGround site. It shows the host name on both incoming and outgoing servers as "your domain.com". Normally it does look like mail.domain.com, but wonder if it makes a difference if you change it to yourdomain.com.

Also do you have the same "@" symbol next to your account in the sidebar and is it showing POP or IMAP?

I can only get as far as SMPT then it won’t let me enter username or password in that section. Any ideas what to do? TIA

ladonna293 wrote:

I am unable to receive emails on my iPhone 11 Pro. The error message states “Account error: Comcast. Details…Cannot get mail. Comcast is currently unavailable. I have followed instructions given on different sites. How can I find out what my password is? I have had this account for many years and the password could be anything.

That message implies that Comcast’s server is down. There is nothing you can do about that. Call their tech support and ask. The password may be in the keychain app; go to Settings/Passwords and see if it is there. But more likely you can’t do anything until they fix their system.

There is one possibility that might be on your end; if you are using VPN turn it off, delete the VPN app and delete the VPN profile.

MountainGram wrote:

Yes, I spent a long time on chat and the phone with SiteGround yesterday and they told me that what I filled out on the screenshot is correct, so that's been done. I went back to the iPad and filled in all the fields again, and now I can neither send nor receive.

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

So after following these steps let’s say 3 times because 2 times just wouldn’t be sufficient. Same error - no password provided.

Any other big brain ideas you can relay us “special” end users. Because following your simple steps didn’t quite fix anything.

CalhounDj wrote:

https://discussions.apple.com/content/attachment/90f1fe0c-3b6e-40b2-857f-d1ed948ac87d

[Edited by Moderator]

You will need to enter the password for both the incoming mail server and the outgoing mail server. The password you enter in both of these locations is the same and is also the same password you would use when you sign into your account at www.xfinity.com.

Thanks for the response! No VPN and I double checked it was disabled /Deleted in settings. Also no 2 factor ID.

Have followed the delete then add account imap/smtp add email account process religiously.

But all to no avail.

I did get this though yesterday...

....

[Edited by Moderator]

Every email account requires TWO passwords, one for incoming, and one for outgoing. Even if they are the same, the password must be entered twice, once for incoming email and the second for Outgoing (SMTP) settings.