I’m unable to send emails through my iOS devices Mail app. I get an error every time

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.

If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.

More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1

For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html

For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB

Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

I’ve told you twice. Here is the third try:

• Tap Settings
• Tap Mail
• Tap Accounts
• Tap on the name of the email account
• Tap where it says Account again (at the top)
• Tap on SMTP
• Tap on primary server
• Enter your username and password

If at any step you don’t see what I described post what you do see.

benabbey wrote:

Don’t enter username. Enter full email name. It works

Glad it worked for you. But this varies with email providers. Some consider your username to be your full email address, others only the part before “@“. So anyone with this problem should try both.

There are 2 possibilities I can think of:

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.

Does the email account have 2 factor authentication? If it does, you need to generate an app-specific password to use with the Apple Mail app. The instructions for that should be on the email host’s website.

Go to Settings/Mail/Accounts

Tap on the account

Tap on SMTP

Tap on primary server

Enter your username and password

Did you do EACH of the steps that I listed?

Did you tap on the Password field and enter your password AFTER you tapped SMTP?

Tap Settings

Tap Mail

Tap Accounts

Tap on the account

Tap on Account again

Tap on SMTP

Tap on primary server

Enter your username and password

Also make sure the Authentication type on the SMTP server page is set to Password. Although the message implies that it is set to Password, since it is asking for the password, there are other option for authentication.

That’s the right spot. Then tap on Password and enter your password. The username MIGHT just be “terry” and not the full email address. And the host name might not be your email domain, it might be mail.[hostname].com, where hostname is your email provider’s outgoing mail server. You need to ask them about those choices.

MountainGram wrote:

Yes, I spent a long time on chat and the phone with SiteGround yesterday and they told me that what I filled out on the screenshot is correct, so that's been done. I went back to the iPad and filled in all the fields again, and now I can neither send nor receive.

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

I had the same message when setting up a new IMAP account on iOS. It was working fine on MacOS. Resolved by resetting the password on the mail server to not have any punctuation characters, removing the old account, restarting iPad. I initially got the same dialog when verifying the account, continued, tried to get mail, got same message went to settings deleted password and re entered and it worked!

EASY 2 MINUTE FIX!!! (For yahoo)

1. go to yahoo.com

2. click login at top right and log in with passkey

3.go to security tab at the top If that’s not there, click your icon at the top right, then account, then overview

4 click add password

5 go back to your iPhone>settings>mail>accounts> and enter your new password.

I had the same issue and applied all of the advice here. The key was using the full email, including domain and using an app generated password (in my case from Yahoo). Thanks all.

This pic is from the SiteGround site. It shows the host name on both incoming and outgoing servers as "your domain.com". Normally it does look like mail.domain.com, but wonder if it makes a difference if you change it to yourdomain.com.

Also do you have the same "@" symbol next to your account in the sidebar and is it showing POP or IMAP?

Every email account requires TWO passwords, one for incoming, and one for outgoing. Even if they are the same, the password must be entered twice, once for incoming email and the second for Outgoing (SMTP) settings.