I have gone round and round, trying everything to be able to SEND emails from my Apple devices (Phone, iPad, iPad mini). I can receive just fine, but can't send. I get the 'no password provided' error, but nothing fixes it. I've changed passwords, but it still gives me the same error. I normally use my PC for my email (Thunderbird accounts) but will be traveling and have to rely on my iPad.
Gmail works fine.
I’ve told you twice. Here is the third try:
If at any step you don’t see what I described post what you do see.
Every email account requires TWO passwords, one for incoming, and one for outgoing. Even if they are the same, the password must be entered twice, once for incoming email and the second for Outgoing (SMTP) settings.
Did you do EACH of the steps that I listed?
Did you tap on the Password field and enter your password AFTER you tapped SMTP?
Tap Settings
Tap Mail
Tap Accounts
Tap on the account
Tap on Account again
Tap on SMTP
Tap on primary server
Enter your username and password
Please post a screen shot of EACH of the steps above. If it is saying No Password Provided you are tapping on the MAIL app, NOT on the SETTINGS app.
Are you seeing each of the steps I listed, INCLUDING the entry SMTP?
Also make sure the Authentication type on the SMTP server page is set to Password. Although the message implies that it is set to Password, since it is asking for the password, there are other option for authentication.
That's what I've done numerous times, but above you said I should be in the Settings screen, not the Mail one.
I've done exactly what you've shown above. I'm doing it on my phone at the moment, but it should be the same on all my devices
Host Name: mail.terryodell.com
User Name: my emaill address
Password - my password
Use SSL: on
Authentication: Password checked
Server Port: 587
[Image Edited by Moderator to Remove Personal Information]
That’s the right spot. Then tap on Password and enter your password. The username MIGHT just be “terry” and not the full email address. And the host name might not be your email domain, it might be mail.[hostname].com, where hostname is your email provider’s outgoing mail server. You need to ask them about those choices.
Yes, I spent a long time on chat and the phone with SiteGround yesterday and they told me that what I filled out on the screenshot is correct, so that's been done. I went back to the iPad and filled in all the fields again, and now I can neither send nor receive.
Well, whoever you spoke to was wrong, and I’m afraid, as you’ve done the right things, that you will have to work with them.
Try just using just your name rather than the full email address for username.
BTW, as it’s not a great idea to post your full email address on the internet unless you want a lot of spam, and, as I’ve seen what you have looks correct, I’ve asked the hosts to remove the screen shot.
Yes, thanks for removing the post, but I was trying to provide the most information. (I do have a good spam filter, too.)
I'm thinking the travel gods are "suggesting" I not be in touch with anyone when I go on vacation.
I have a gmail account; but my other 2 accounts have been around forever, and I kind of wanted to be able to stay in touch, at least minimally. At this point, I fear it is what it is, and if perhaps after I get back, I'll go down the mountain to the Apple store and see if they can troubleshoot it for me. I have this 'black thumb' when it comes to technology, I fear. Much as I don't like using webmail, that might be my only solution for now.
Thanks everyone for trying to help.
I am unable to receive emails on my iPhone 11 Pro. The error message states “Account error: Comcast. Details…Cannot get mail. Comcast is currently unavailable. I have followed instructions given on different sites. How can I find out what my password is? I have had this account for many years and the password could be anything.
Your picture shows that there is no password. What is your question?
You should not post personal information, such as an email address, in this public forum. It results in spam and also can be used by hackers.
Ive done this step by step multiple times on different devices. Ive also done this with the provider (TheMessagingCo) step by step, multiple times. I have typed and cut and pasted my password to ensure no password errors. The password is correct as I can log in via the webmail portal. I just can't add it to my iPhone or mac emails.
I have deleted and then added a new account multiple times.
Nothing helps.
Given webmail works, it seems to be an apple issue. But...
Any suggestion/advice would be greatly appreciated!
There are 2 possibilities I can think of:
Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.
Does the email account have 2 factor authentication? If it does, you need to generate an app-specific password to use with the Apple Mail app. The instructions for that should be on the email host’s website.
I had the same message when setting up a new IMAP account on iOS. It was working fine on MacOS. Resolved by resetting the password on the mail server to not have any punctuation characters, removing the old account, restarting iPad. I initially got the same dialog when verifying the account, continued, tried to get mail, got same message went to settings deleted password and re entered and it worked!
No password provided error in email
