Level 1

34 points

I’m unable to send emails through my iOS devices Mail app. I get an error every time

I have gone round and round, trying everything to be able to SEND emails from my Apple devices (Phone, iPad, iPad mini). I can receive just fine, but can't send. I get the 'no password provided' error, but nothing fixes it. I've changed passwords, but it still gives me the same error. I normally use my PC for my email (Thunderbird accounts) but will be traveling and have to rely on my iPad.

Gmail works fine.

[Re-Titled by Moderator]

Posted on May 20, 2023 5:36 AM

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LotusPilot

Level 10

303,086 points

Posted on May 20, 2023 9:50 AM

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

Force restart the iPad:

Force restart iPad - Apple Support

Add Mail Account:

Settings > Mail > Add Account

Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.

If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.

More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1

For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html

For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB

Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

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47 replies

Mac Jim ID

Level 9

64,136 points

Apr 20, 2024 11:47 AM in response to CalhounDj

CalhounDj wrote:

https://discussions.apple.com/content/attachment/90f1fe0c-3b6e-40b2-857f-d1ed948ac87d

[Edited by Moderator]

You will need to enter the password for both the incoming mail server and the outgoing mail server. The password you enter in both of these locations is the same and is also the same password you would use when you sign into your account at www.xfinity.com.

benabbey

Level 1

12 points

Jun 17, 2024 7:19 AM in response to Lawrence Finch

Don’t enter username. Enter full email name. It works

May 20, 2023 11:52 AM in response to MountainGram

Well, whoever you spoke to was wrong, and I’m afraid, as you’ve done the right things, that you will have to work with them.

Try just using just your name rather than the full email address for username.

BTW, as it’s not a great idea to post your full email address on the internet unless you want a lot of spam, and, as I’ve seen what you have looks correct, I’ve asked the hosts to remove the screen shot.

benabbey

Level 1

12 points

Jun 17, 2024 7:17 AM in response to MountainGram

I have The Answer!!!

in settings, go to “incoming mail settings” and on the line that calls for “user name “. DO NOT type your username. Type Your Full Email Address. It works

May 20, 2023 10:29 AM in response to MountainGram

Please post a screen shot of EACH of the steps above. If it is saying No Password Provided you are tapping on the MAIL app, NOT on the SETTINGS app.

Are you seeing each of the steps I listed, INCLUDING the entry SMTP?

Apr 20, 2024 11:33 AM in response to CalhounDj

Your picture shows that there is no password. What is your question?

You should not post personal information, such as an email address, in this public forum. It results in spam and also can be used by hackers.

MountainGram Author

Level 1

34 points

May 20, 2023 11:51 AM in response to Lawrence Finch

That's what I've done numerous times, but above you said I should be in the Settings screen, not the Mail one.

I've done exactly what you've shown above. I'm doing it on my phone at the moment, but it should be the same on all my devices

Host Name: mail.terryodell.com

User Name: my emaill address

Password - my password

Use SSL: on

Authentication: Password checked

Server Port: 587

[Image Edited by Moderator to Remove Personal Information]

MountainGram Author

Level 1

34 points

May 20, 2023 10:12 AM in response to Lawrence Finch

Been there, done that. I keep getting the "Add a password in settings" error, and I don't know where else I can add it.

MountainGram Author

Level 1

34 points

May 20, 2023 10:20 AM in response to Lawrence Finch

Same error message: No password provided. Please go to Account Setting and Enter a password.

MountainGram Author

Level 1

34 points

May 20, 2023 9:58 AM in response to LotusPilot

I've already changed my password, deleted my account, added it back with the new password, which I changed at SiteGround, my web host and provider. I still get the same error message. I can receive emails, just not send them, and I have the same issues on my iPhone 13 Pro, my iPad, and my iPad mini. On my PC, I use Thunderbird and Gmail. Gmail works fine on the Apple devices. I noticed there is a closed thread here where many others were having the same problem. The secure password link is talking about AOL which I've never used. I'm not tech-savvy, but it seems that there needs to be a solution I can get to work.

MountainGram Author

Level 1

34 points

May 20, 2023 11:48 AM in response to Lawrence Finch

Yes, I spent a long time on chat and the phone with SiteGround yesterday and they told me that what I filled out on the screenshot is correct, so that's been done. I went back to the iPad and filled in all the fields again, and now I can neither send nor receive.

MountainGram Author

Level 1

34 points

May 20, 2023 12:08 PM in response to Lawrence Finch

Yes, thanks for removing the post, but I was trying to provide the most information. (I do have a good spam filter, too.)

I'm thinking the travel gods are "suggesting" I not be in touch with anyone when I go on vacation.

MountainGram Author

Level 1

34 points

May 20, 2023 12:34 PM in response to Lawrence Finch

I have a gmail account; but my other 2 accounts have been around forever, and I kind of wanted to be able to stay in touch, at least minimally. At this point, I fear it is what it is, and if perhaps after I get back, I'll go down the mountain to the Apple store and see if they can troubleshoot it for me. I have this 'black thumb' when it comes to technology, I fear. Much as I don't like using webmail, that might be my only solution for now.

Thanks everyone for trying to help.

Jul 30, 2023 7:34 AM in response to MountainGram

I am unable to receive emails on my iPhone 11 Pro. The error message states “Account error: Comcast. Details…Cannot get mail. Comcast is currently unavailable. I have followed instructions given on different sites. How can I find out what my password is? I have had this account for many years and the password could be anything.

Aug 1, 2023 7:35 AM in response to ladonna293

ladonna293 wrote:

I am unable to receive emails on my iPhone 11 Pro. The error message states “Account error: Comcast. Details…Cannot get mail. Comcast is currently unavailable. I have followed instructions given on different sites. How can I find out what my password is? I have had this account for many years and the password could be anything.

That message implies that Comcast’s server is down. There is nothing you can do about that. Call their tech support and ask. The password may be in the keychain app; go to Settings/Passwords and see if it is there. But more likely you can’t do anything until they fix their system.

There is one possibility that might be on your end; if you are using VPN turn it off, delete the VPN app and delete the VPN profile.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I’m unable to send emails through my iOS devices Mail app. I get an error every time