Thank you for your comment. I'm glad that you've found my postings somewhat informative and I'm sorry to hear that you're having the same issue. I found this thread on Apple Community after I lost access to my MacMail in early Sept when we needed to create a new email address with Rogers. If I had have known that by letting the Rogers agent temporarily change my Yahoo password in order to create a new email address, I wouldn't have given them permission to do so. Strike one against Rogers.... no one at the entry level of customer service seems to be aware of this issue, its only until you escalate up the chain and open a ticket that you find out what the problem really is. I've spent way too much time on this issue, but I was really annoyed and wanted some answers. Two of our email addresses can't access MacMail, but one still can because the password is neither new or been changed since May 2023. It seems as though I've gone as far as I can go at this point and I will definitely keep you updated if you will do the same.