PROBLEMS to playing video codec sony a7s3 at 100fps- macos ventura 13.4

I called apple customer representative yesterday and reported the situation. I also showed it in the comments under this title.

As a professional digital content producer this can take a long time to be fixed by apple. I will not wait for this. This means a serious financial loss for me. So I backed up my entire disk and reinstalled the old version. But these procedures ruined an entire day.

We only had to wait two months for a solution of days... Thank you Apple, for making us lose days of work and having to explain to our customers that their material was temporarily lost, unless you had a PC to reencode the material or reinstall the machine from scratch with an older version of the system.

Thanks for nothing.

Confirmed, the new version 13.5 supports 100fps .mp4 and everything seems to be fine. :/

Mac Os Ventura 13.5 fix this Problem! Congrats!!!

Yes same problem, I have reported to Apple via Apple Care chat and then on the telephone. Been talking to them for over an hour in total. Suggest anyone reading this does the same. The more we act together the faster they will sort this mess out.

I've just spent an hour on the phone to Apple Support Australia, and they advised me that their global engineering department are UNAWARE of this issue and that there are no known updates/fixes on the horizon.

Their only advice was to report it via their feedback portal and to encourage as many others to do the same as their engineering teams do read and take note of reported bugs and issues but do not frequent these communities.

Use Adobe Premier Pro if you know how to use it as the footages work there.

Alternatively, you can use Adobe Media Encoder to encode it to a different format and then edit those encoded footages.

I joined the topic 1 month ago, then I restored the old version because I thought that Apple would not solve this problem immediately.

I noticed on the Apple website that I couldn't go back a version but download the major version change in name. (I think this is also a serious shortcoming. Apple forces us to find versions that we do not trust from other 3rd sites) So I found version 13.3.1 from a site and downloaded it. I can't remember which site it is at the moment. But I can create a link if you still need it.

Hey,

I have a M1 2021 and I did went back with to Ventura first version and than Time Machine without upgrade to 13.1.4 and it did work well you should find my tutorial on the forum look for my name.

you just need to reinstall manually Rosetta with the terminal.

if you’re looking for previous version of Ventura just download it through the terminal as week

I'm facing the same issue from last week, Footages are working in Premier Pro but not in Davinci Studio, I find out a solution to make proxies using Adobe Encoder. Then you can preview footage.

If you have the time to do all of this I really recommend you to go back to 13.3.1 it took me only 4h to do it. Just do a Time Machine back up and follow the tutorial above, there's almost no change with the latest version and it's more stable at the moment.

FoxTogo wrote:

Does this happen to anyone else?

Yes. There are numerous other posts on the same topic.

Be careful when upgrading.

Alas, that is only the correct solution.

For some time, I've been suggesting that people who depend on a Mac for their livelihoods maintain a separate Mac for testing software updates. That way, when something breaks, you have advance warning. You can continue to use your production system until the next version gets fixed. You can defer any updates to the production system until you are absolutely certain that everything is going to work.

This is the way.

This is the most significant problem I've ever experienced after an uipdate, just prior to Memorial Day weekend so certIainly won't be fixed immediate and is system wide. Since the update, Sony a7sIII video files at 100 or 120 fps not only will not appear in Final Cut Pro, they will not PLAY in Quicktime and most frustrating, will not PREVIEW using spacebar in Finder.

Considering how your developers have chosen to throttle other NLEs in favor of your bubbly magnetic timeline, this is asinine at this stage in the game and totally unacceptable from a company at the very top of the NYSE.

If Premiere Pro were even usable with this footage on ANY new Macbook Pro (1X or later) this would be enough to totally abandon this application.

Please fix this now. Professional people are depending on it.