My iPhone 6S is totally dead. Help please!

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Level 1

4 points

My iPhone 6S is totally dead. Help please!

Hi,

My 6S+ had plenty of charge but crashed while in use. I switched it back on, but it kept getting to the Apple logo then crashing. Did this about 10 times. I rebooted it but it kept doing the same thing. The phone hasn't been dropped or damaged.

Plugged it into my PC and opened iTunes. It detected that something was wrong with the phone and offered an update to solve the problem. I hit yes and it started downloading and updating. It eventually went back to the normal iTunes screen and now the phone doesn't do anything - just a blank screen.

Tried iTunes on my laptop PC as well - the PC said there was an error on the device and it didn't recognise it. Tried it back on my desktop PC, and the same thing happens. I've cleaned out the charge port on the phone, tried a different cable and charged it up. No joy.

Any ideas please?

Posted on May 22, 2023 8:49 AM

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Answer 1

SravanKrA

Level 10

440,698 points

May 22, 2023 8:56 AM in response to DeepinfPosh

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Apple Repair and Repair Status Check - Official Apple Support

Apple Authorized Service Provider

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Answer 2

May 22, 2023 10:36 AM in response to DeepinfPosh

I'd start by making an appointment at your local store. They will give you all of your options:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

May 22, 2023 9:33 AM in response to DeepinfPosh

You've done everything I can think of to do at home. Realistically, the phone is at least seven years old so, it may not be worth spending money on to have it repaired. If you have never had the battery replaced, it's possible that you're problem is just the battery. That might be worth it. Beyond that, I personally wouldn't pay to have it repaired.

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Answer 4

May 22, 2023 9:52 AM in response to DeepinfPosh

Yeah, if it's not the battery, I don't hold out a lot of hope. Apple might offer you an out of warranty replacement and, if money is tight, that might be a good option but, if you have the budget for a newer phone, I'd give it some thought.

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Answer 5

DeepinfPosh Author

Level 1

4 points

May 22, 2023 9:02 AM in response to SravanKrA

Thanks! that's an option, but it would be good if I could fix it at home. I can't think of anything else to do though!

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Answer 6

DeepinfPosh Author

Level 1

4 points

May 22, 2023 9:38 AM in response to IdrisSeabright

Okay - thanks! The battery was replaced about a year ago and was showing near 100%, so I'm pretty sure it okay. Might have to bite the bullet and get a new phone. Thanks anyway though!

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Answer 7

DeepinfPosh Author

Level 1

4 points

May 22, 2023 10:03 AM in response to IdrisSeabright

The out of warranty replacement might be a good option, due to my lack of funds! Any advice on how I might go about it please? Is it a visit the store job? Thanks!

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My iPhone 6S is totally dead. Help please!

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