You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Unable to turn on Wi-Fi or Bluetooth on iPhone

My wifi and bluetooth are not turning on


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 16

Posted on May 23, 2023 1:33 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2024 8:26 PM

On my iPhone, it is not letting me use my Bluetooth or my Wi-Fi

16 replies

May 23, 2023 1:44 AM in response to Bombolai

Reset Network Settings: Only network settings are removed.

  • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
  • To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
  • To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
  • Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


If the above fails...



Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.

  1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
  2. You can return settings to their defaults without erasing your content.
  3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.


If nothing above works probably it could be your iPhone may have a WiFi radio or antenna problem. In that case, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support and get the hardware tested and if needed repaired/replaced.


Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support 

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar. Manage Reservations - My Reservations - Apple



Sep 1, 2024 11:38 PM in response to Frjlove

An update…after failing to fix the software issue on my own, I called help and eventually got an online diagnostics test. Was told “probably a hardware problem.” Went to AppleStore and they looked thru the diagnostic test and told me both my iPhone 12 WiFi and BT processors had burned out. They offered to repair the phone for $395.00. Biggest issue is that I cannot be without my phone for a week or two. Got a new iPhone 14 exchanged from my company when I showed them the estimate. It is a vexing problem and I am still not sure what would cause both BT and wifi processors to burn out at the exact same time while leaving the iPhone wireless and main processor intact and working.

Jul 13, 2024 12:18 AM in response to SravanKrA

This worked for me. I cancelled my VPN subscription, but forgot about it. When I would power on my device it would connect to wifi, but in less than 5 or 10 seconds it would auto disconnect. I tried resetting my network settings. I was about to factory reset my device until I saw this thread. All I did was delete my VPN settings, and everything was good again. Hope this helps someone pulling their hair out like I was.

Unable to turn on Wi-Fi or Bluetooth on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.