I got a new iPhone and am trying to pair my Apple Watch with it. When it gets to the FaceTime setup, it is asking me to login using an old Apple User ID. Nothing I do works. It won’t let me enter the proper user ID and there’s no way to skip this step. I tried disabling FaceTime on the iPhone, but Apple Watch still asks to set it up using the incorrect user ID.
Apple Watch Series 6, watchOS 9
Hi CacheCropp,
As the exact nature of your concern isn't clear, additional details may be necessary for future replies to offer more relevant suggestions.
Since you indicate that you're attempting to pair your Apple Watch with a new iPhone, it sounds like this is an Apple Watch you already used or owned. If that is the case, and it was previously configured with a former Apple ID you had, it would be necessary to enter those credentials to remove the Activation Lock feature on the device to regain use of it. About Activation Lock on your Apple Watch includes more details on that function and reseting the device would not remove this requirement.
If access to that account is not possible, you may be able to start a support request using the link in the last section of How to remove Activation Lock.
If this device was purchased used or second hand and you are not familiar with the Apple ID, only the owner of that account can remove it. If you can reach them, have them complete the steps in What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else:
"If you already gave away your Apple Watch, you can erase and turn off Activation Lock from iCloud.com. Here's how:
Regards.
Hi CacheCropp,
As the exact nature of your concern isn't clear, additional details may be necessary for future replies to offer more relevant suggestions.
Since you indicate that you're attempting to pair your Apple Watch with a new iPhone, it sounds like this is an Apple Watch you already used or owned. If that is the case, and it was previously configured with a former Apple ID you had, it would be necessary to enter those credentials to remove the Activation Lock feature on the device to regain use of it. About Activation Lock on your Apple Watch includes more details on that function and reseting the device would not remove this requirement.
If access to that account is not possible, you may be able to start a support request using the link in the last section of How to remove Activation Lock.
If this device was purchased used or second hand and you are not familiar with the Apple ID, only the owner of that account can remove it. If you can reach them, have them complete the steps in What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else:
"If you already gave away your Apple Watch, you can erase and turn off Activation Lock from iCloud.com. Here's how:
Regards.
Reset Apple Watch - asking for old user ID for FaceTime - stuck
