My apple mail allows me to see the first two lines in the notification but when I attempt to open the email, the content does not load

My Apple Mail allows me to see the first two lines in incoming emails in the sidebar, but when I attempt to open the email, no content loads. Anyone seen this and is there a fix?

MacBook Air 13″, macOS 12.6

Posted on May 23, 2023 8:20 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2023 10:15 AM

Hey drmark44,


This may be caused by a couple of Privacy settings in the Mail app: Use Mail Privacy Protection on Mac - Apple Support


With the Mail app open, go to Mail > Preferences > Privacy and make sure that both Protect Mail Activity and Hide IP Address are both deselected. Quit the Mail app and open it again and see if the content of your emails load.


If the content still won’t load, or neither of those settings were on, please contact Apple Support to look into this issue further with you: Get Support


All the best.

2 replies
Question marked as Top-ranking reply

May 25, 2023 10:15 AM in response to drmark44

Hey drmark44,


This may be caused by a couple of Privacy settings in the Mail app: Use Mail Privacy Protection on Mac - Apple Support


With the Mail app open, go to Mail > Preferences > Privacy and make sure that both Protect Mail Activity and Hide IP Address are both deselected. Quit the Mail app and open it again and see if the content of your emails load.


If the content still won’t load, or neither of those settings were on, please contact Apple Support to look into this issue further with you: Get Support


All the best.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My apple mail allows me to see the first two lines in the notification but when I attempt to open the email, the content does not load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.