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Voicemails not showing up on iPhone

Callers to my iPhone are able to leave voice mail but their voice mails are not showing up AND the little red balloon doesn't appear after they leave me a message.

I performed many troubleshooting steps to no avail.


[Re-Titled by Moderator]

iPhone 13 Pro

Posted on May 23, 2023 10:03 AM

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Question marked as Top-ranking reply

Posted on May 23, 2023 10:39 AM

Clarification:

My voice mail was fully functional up until a few days ago. Then suddenly new voice mails were no longer being indicated with a red balloon nor were they showing up in the Voicemail area at the bottom of my screen. However, they were still being stored. because I could listen to them when I accessed my mail box.

28 replies
Question marked as Top-ranking reply

May 23, 2023 10:39 AM in response to Raicya

Clarification:

My voice mail was fully functional up until a few days ago. Then suddenly new voice mails were no longer being indicated with a red balloon nor were they showing up in the Voicemail area at the bottom of my screen. However, they were still being stored. because I could listen to them when I accessed my mail box.

May 23, 2023 11:19 AM in response to Raicya

I can access my voice mail box and listen to the messages I received. The problem is I'm not seeing the messages listed in the voicemail section of my screen. And when new --and unlistened to-- voice messages come in, I don't see the small red balloon flag notifyin me about how many vm's i have that were not listened to.

May 31, 2024 11:40 AM in response to bobbymak

Solved for me:

  1. Call your carrier's voicemail from your phone by holding the 1 key
  2. Listen to your voicemails
  3. Have someone call you and leave a test voicemail
  4. The carrier's voicemail should then sync up to your Phone app and you'll see your other saved messages appear again


Note:

  • You may have to set/disable a voicemail password. I did this, but not sure if it was necessary.
  • There seems to just be a re-sync that happens when calling your voicemail carrier.


Good luck.

May 23, 2023 10:30 AM in response to bobbymak

There is no Voicemail icon.

You need turn On your voicemail box.

Then call your voicemail box number -> xxxx to listen to the main menu.

Every Carrier has their own main menu, so check it with your carrier.

An example here:

1.

Choose 2 for the personal settings of your voicemail. 

Choose 3 for PIN code and choose a 4 digit code. You can also change your pin code here and indicate when your voicemail should ask for the pin code.

FYI: if you enter an incorrect code 3 times and you will receive a temporary code via SMS. You can change that later

2.

Unheard messages are stored for 8 days. Messages you've listened to will be gone after 24 hours. Longer storage is also possible. Press 5 while listening to your message and it will be saved for 7 days.

 

Which voicemail box number you should call depends on your carrier, the voicemail settings are controlled by your carrier, so contact your carrier.


When you get a voicemail you will get a sms message from your Carrier, so you can listen to your voicemail messages.

 

May 23, 2023 11:24 AM in response to bobbymak

I don't see the small red balloon flag notifyin me about how many vm's i have that were not listened to.


When you get a voicemail you will get a sms message from your Carrier, so you can listen to your voicemail messages.

For each voicemail you get a message from your carrier. 

The voicemail settings are controlled by your carrier, so contact / call your carrier.


You will get an answer faster if you contact / call your carrier.

Jun 7, 2024 6:26 AM in response to zw8

This was a great tip @zw8, thanks. I have AT&T on a new iphone 15, red bubble but no voicemail listed (although "Recent" calls listed the caller correctly with the correct time of the call). as zw8 said, press and hold 1 to access voicemail, listen to voicemail, save it.


Then i logged in to AT&T wireless and checked out their online voicemail troubleshooter:

after answering a few questions it responded with "we've sent a sync/update/reset to your phone. did this fix it?"


i shut down and restarted the phone and now all is good. i see VM and transcript and the red bubble disappeared after i reviewed the call.


[Edited by Moderator]

Voicemails not showing up on iPhone

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