Hi my airpods are frequently disconnecting mostly while im on calls

I am experiencing this problem very frequently. I'm using it with my Iphone 12 Pro the IOS version i'm using is 16.4.1 (a) Please resolve this issue as my warranty period is about to expire. Thanks

Posted on May 24, 2023 3:53 AM

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Question marked as Top-ranking reply

Posted on May 25, 2023 5:32 PM

Hey Sahilabbaskhan,


First, we recommend that you reset your AirPods. Here's how:


How to reset your AirPods and AirPods Pro


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If that doesn't help, update your iPhone to the latest version. The latest version right now is iOS 16.5. Follow the steps from this article (be sure to back up your device first): Update your iPhone or iPad


Let us know how it goes!


Best regards.



1 reply
Question marked as Top-ranking reply

May 25, 2023 5:32 PM in response to Sahilabbaskhan

Hey Sahilabbaskhan,


First, we recommend that you reset your AirPods. Here's how:


How to reset your AirPods and AirPods Pro


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If that doesn't help, update your iPhone to the latest version. The latest version right now is iOS 16.5. Follow the steps from this article (be sure to back up your device first): Update your iPhone or iPad


Let us know how it goes!


Best regards.



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Hi my airpods are frequently disconnecting mostly while im on calls

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