120fps video files won't open on Ventura 13.4

If you don’t have a scrap computer, much less backups to test on then you don't care about the priority of your work. Assuming things is the kiss of death when it comes to technology. So now all the people here are suddenly dead in the water and reduced to pleading for a fix.

These threads pop up every single time an update is released. When I was working it sometimes took months before the IT department updated the corporate machines. Months of testing took place to make sure work flows wouldn’t be disrupted by the update. small time operators should do no less.

Just because an update is released doesn’t mean you are forced to apply it. And users affected can use Time Machine to restore their systems to the point just before the update. Of course it all depends on having up-to-date backups that are known valid and good.

Use this experience as a learning moment. Test before updating.

yeah this is not possible on M1 macs with the new SoC chip. Backup rollbacks of the operating system are not possible using Time Machine for the same reason you can’t upgrade memory on an M1/M2 Mac. Also why you need an intel based Mac to run recovery mode. And hardly no one has an intel based Mac in their inventory. I spoke with Apple they are aware of the issue and have escalated it to their advanced techs. They are saying within a week it should be fixed. (Fingers crossed)

holy **** - me too ever since the new update and updating final cut my files are black.. audio is playing but there is no thumbnail.. ive spent $500 for a data recovery expert to fix the "broken" files... its great to hear im not alone.. what is happening!!!??

Thanks everyone for the heads up. I no longer shoot professionally (retired) but it's long been my policy to not upgrade any pro app, OS, or even iOS for 3 weeks after a release (assuming I'm not desperately waiting for a fix for a serious problem). It often takes a few weeks for people to find and post problems. The recent iOS even broke an Apple dongle that I rely on to connect my phone to power and hdmi at the same time. I'll leave 13.4 alone for the time being.

Finally saw this post, let me find the cause of the failure. During this period, I used the time machine backup to restore to the previous, but to no avail, the system was updated to the latest version. But I never doubted that there was a problem with the official version update. Because of this glitch, the three social media ads that need to be released this week cannot be delivered to the company's marketing department normally. This really frustrates me! Fortunately, I finally found the reason here. Thank you for posting! I also hope that Apple can solve this problem as soon as possible, it has seriously affected my production efficiency and ability!

Having the same issue on my M1 Max laptop. I converted the files using Handbrake but there was a significant reduction in quality. I'm unable to finish projects that I've been working on for months. Apple please fix this.

Hey man, I downloaded “wondershare Uni converter” had to pay around $90 it converted the footage to 60 frames and still 4K. It’s obviously time consuming but it got me out of a stuck situation. Hopefully apple fix this asap

I didn’t had any problem with the Ventura update, but then I got another updates for Pro Video Format 2.2.5 it said that a new video format will be supported so i didn’t expect it to not supporting the existing ones 🤦🏻‍♂️ This is suck !

It's been almost a month since Apple messed us up. I was unable to work on fast turn around edits shot in 120fps for 8 days until somebody recommended a temporary fix, which is uploading the test version of the next OS version.

I also converted with Handbrake to exact specs of the original file and that worked. Only downside was the obvious conversion time. I had a 110 files in the Queue and it took like 15hrs or so and thats with a spec'd out M1 Max MacBook Pro. So for me that was a bit better than downloading the Beta. Just a different option.

The best option, of course, was to not install the released update until you had tested and researched for problems. Professionals never install updates on their production machines unless thoroughly tested. Professionals also never install beta software on their production machines as that could cause additional problems. If your Mac IS your business then don't install the next update without testing first and researching for problems. This is a show stopping bug for some and should be used a s a learning experience. You can castigate Apple till the sun goes down, experience outrage all you want, but NEVER trust a new update from ANY developer until you know it won’t disrupt your business and income.

Is it better to know what an update will do or is it better to just be surprised and angry when you hit the brick wall?

All I‘m hoping for is for those hit by this bug to think about this when the next macOS update comes out so you don’t get hit again. Whose fault was this bug? In my opinion, everybody. Apple failed to detect it in development, tens of thousands of beta testers failed to catch it as well while during the test period, and some users assumed/expected the update to be perfect. When it’s your livelihood assume nothing.

So it's been two months now and I don't want to risk any data loss by installing the beta version. Does anyone have an update on when is the next patch coming? Couldn't they hotfix this? It's blocking so many people.

Hey everyone, same problem, Apple please fix the issue, we all have to get our projects done

Same issue all my 10 bit 422 Sony SLOG 3 4k/120 footage - PLEASE APPLE FIX THIS ASAP