Unable to see voicemail on iPhone 13 (Verizon)

It appears that your current cellular service provider is Verizon. If this is the case, then you can open Settings ➡️ Cellular and ensure that the Verizon eSIM is set to ON and then you can simply delete the inactive AT&T eSIM by tapping on it and then choosing Delete eSIM (all the way in the bottom of the page).

If the above action does not activate the visual voicemail feature then contact Verizon and explain to them that visual voicemail is not active on your iPhone and that you would like them to set it up again so that you can access it. Voicemail is a feature provided and maintained by the cellular service provider and Verizon should be able to resolve it.

Axel F.

Roger M Said:

“After several calls with at least four Verizon tech support agents, the fourth person actually had a solution for our specific problem. He stated that he would need to delete the “5G core trigger” which specifically works with the voicemail feature.[…]”

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Sweet! Thanks for spreading the word.

Inform Apple About this!

I definitely think this is something Apple should be made aware of. You can spread the word to them by giving them feedback…

Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on the fix. Include the URL of this thread.
4. Proceed from there aw necessa

bobb Said:

"Unable to see voicemail on iPhone 13 (Verizon): Purchased iPhone 13 (now at iOS 16.5) while on AT&T, then switched six months later to Verizon. [...]there are two listings under SIMs, both with the same number, but only one is ON. I do not have a physical SIM in the phone. [...]Would this be a reason why voicemail is not working? If so, why was it working two weeks ago, but not now?"

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Yes. Things are conflicting between the two cards.

bobb Said:

"Unable to see voicemail on iPhone 13 (Verizon): […]Verizon has created what they call a “remedy ticket” forwarded to their IT Software department.”

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Support Ticket Result:

Keep us up-to-date on what Verizon says.

At Verizon (and most other carriers) Tier 1 are only minimally trained to follow standard help scripts. They are supposed to escalate any problem that isn’t covered by their scripts, but they are hesitant to do so because they lose “points” if they escalate too often.

The support problem is aggravated by the fact that it is a really frustrating job, and the average “life” expectancy before they quit is about 6 months. Further, to save money Verizon and others outsource their Tier 1 support to places like Philippines.

Roger M Said;

“A very helpful Apple support specialist shared a reply link with us so that we could report back when we had a resolution. We followed her instructions and I included the detail in my previous response.”

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Excellent. Thanks for spreading the word. It will help many, for certain!