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My new Beats won't turn on

Recieved new wireless Beats as a gift yesterday. After charging all night they won't turn on. If they're plugged into the charger my iPhone 7 connects with them But as soon as I unplug they disconnect and won't turn on.

Beats

Posted on May 26, 2023 6:04 PM

Top-ranking reply

Tesserax

Level 10

151,977 points

Posted on May 27, 2023 11:21 AM

At this point, you have a few options:

Ask the gift giver to return these Beats for either a full refund or a replacement, specifically if they got it from Apple as they have a 14 day return policy.
If past that timeframe, see if the following support articles can help:

Beats Repair & Service - Apple Support
Set up and use your Beats Studio Buds - Apple Support

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My new Beats won't turn on

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