Cause of unreadable photos on SD cards?

Helping a semi-pro photographer. She's got a 2019 iMac with only a 256GB hard drive, so has needed to resort to an external SSD for most of her storage. She uses Lightroom & Adobe Cloud for her final edits and organization, but likes to go through a culling process beforehand, and prefers Apple Photos for this. Also, she typically plugs the SD Card from her camera in to the slot in the back of the iMac.


Last year, out of the blue, Photos started erroring out when importing photos from one of these cards. Basically it would go through the import process of for a few minutes, successfully bring ing in say 3000 images, but then gives a list of 200 or so, that were in an "unreadable format" (although same format as all the others.) Tried to make some rhyme or reason at the time, but what worked with first importing with Image Capture to a folder, then importing into Photos. Perhaps that says something about the SD card or card slot interface -- she's using high speed, name brand SD cards, and all of them exhibit the same behavior, once this problem arose.


Fast forward a year. Workflow has been working great ever since....until last week. Now the same problem is happening when using Image Capture -- it reports a few hundred out of a a few thousand are in an unreadable format. We try importing in smaller batches, and sometimes it helps and sometimes it doesn't. If we get a file the first is "unreadable" but later is readable, it opens fine in Preview and imports fine into Lightroom -- so I don't think the unreadable assessment is true.


She reformats her SD cards after she processes them to the point they have uploaded to Adobe's Cloud, so she' been through many cycles of reformatting where it has worked just fine. But perhaps it's something in the card the camera is reformatting? Or perhaps she's buying larger SD cards these days, and the camera is not quite handling them correctly? (just a theory).


I'm not a photographer, so am not familiar with the subtleties of camera cards and how to best format them.


Anybody recognize this problem? Or have a solution?

Posted on May 27, 2023 5:39 PM

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4 replies

May 29, 2023 9:48 AM in response to joakley

Hi joakley,


Thank you for using the Apple Support Communities! To help isolate the issue, are you able to test in another user account? Being able to see if the issue occurs in another user account will to identify if it is something that is affecting your entire system or just one particular user account. To do this, you'll want to set up a Test User account and then try to replicate the issue in that account.


1. Choose Apple menu > System Preferences, then click Users & Groups.


2. Click the lock icon, then enter an administrator name and password.


3. Click the add button (+) below the list of users.


4. Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).


5. Go back up to the Apple menu in the upper left of the computer and select "Log Out". At the login screen, choose the "Test User" just made.


6. Once inside the Test Account, try to replicate the issue to determine if it just occurs in one account or on the whole computer.


Thank you.

May 29, 2023 3:02 PM in response to joakley

There is no issue with the card, given that it works in the camera.


A more simple workflow:


Insert the card in the computer. Then view the contents with an app like Graphic Converter. Among its many excellent features is an excellent file browser. She'll be able to view the pics on the card and then decide what her keepers are. No unnecessary importing to Photos, no wasted disk space. Faster.


https://www.lemkesoft.de/en/products/graphicconverter/


Alternative: get an inexpensive USB Card reader.

May 29, 2023 12:36 PM in response to Yer_Man

Good to know about the card formatting. Unfortunately she's almost filled up on Lightroom cloud storage, so wants to be very selective about what she imports. For now, there needs to be a "culling step" before importing to LR. It doesn't have to be Photos doing that job — it's what she's accustomed to. But now that using Image Capture is flaky, it seems the "cause" of the unreadableness isn't Photos — trying to tap into someone's experience as to what's the likely cause — a sign the SD card is going bad? Changes to MacOS? Something in the formatting technique?

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Cause of unreadable photos on SD cards?

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