Can we please get some real help on this? Of course, all of us have done the basic adjusting volume, & all other simple troubleshooting etc, don't you see the problem is much bigger than that?? It's a big problem, when we go to set the text tone, right off the bat, it's way lower, compared to the ringtone, whether it's the same tone, or different one. So the same lowered volume it allows us to set, alerts us the same way, very low, un cool. The ringtone volume is just fine. No support from Apple, or no bug fix on any update has fixed this I believe for a couple years now. There's got to be a genius out there, who can help fix this, these phones are $1000! Please somebody help!