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cats2books Author

Level 1

10 points

Max subsciption problem

Is anyone else having issues signing into their Max subscription that was purchased through Apple? I purchased the yearly subscription and have 9 months left, but when I try to sign in or to restore my account, I get the notification that I don’t have an active subscription. Not sure if this is an Apple or Max problem. This is since the new change from HBO to Max. I installed the new app and it finds my account, but not my active subscription.

I tried signing out, deleting the app, resetting my password, none worked. It’s happening on all my devices, phone, iPad and Apple TV.

Apple TV 4K (2nd generation)

Posted on May 28, 2023 8:56 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,668 points

Posted on May 28, 2023 9:25 AM

Subscriptions for this should carry over automatically, as Max announced a few weeks back.

Contact Max Help Center for assistance when it doesn’t work as it should.

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Max subsciption problem

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